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nokia Lumia 920 cracked gorilla glass , poor design

lumia920alias asked on

Having owned a nokia lumia 920 for less than 3 months and now with a cracked screen id have to say im disapponted by the lack of design consideration for purpose .

I have owned many nokia phones over the years and have never faced this issue.

I contacted nokia today confident that they would take ownership and assist as this no doubt will be a problem faced by every owner of the Lumia 920 phone sooner or later . To my disappointment i was placed on hold for 45minutes then told the phone would have to be returned to the place of purchase and then sent to nokia for an unknown period of time for inspection . Realising Nokia was planning to take zero responsibility i offered to pay for the replacement screen and carry out the repair myself . At this point i was told Nokia does not supply or sell replacement parts .

So what now Nokia ? seriously, talk about wiping your hands of an issue and giving no consideration to those who have supported you ..................

 

I assume i will now have to buy an aftermarket glass replacement and i expect i will be buying many of these until i change brands or nokia responds by realizing glass is great for windscreens but not phone screens , although plasic is .

 

 

 

 

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