Lumia 950 Rebooting while making phone calls

He there, does anybody has a solution to the constant rebooting of the phone when making phone calls. I am a big fan of Microsoft but this is really but really bad - I get the feeling its happening when Bluetooth is on but I need Bluetooth to run continuum with keyboard and mouse and of course when driving a car - so 30-50% of my work time... I would like somebody from Microsoft to say when do we get a fix or if e.g. the insider Preview build might be a fix once we can install it on the new lumias - have also a 925 and there everything works fine - only a little bit slower but in total more usable as with the lumia 950 i do have a ferrari with engine which stops every 10 minutes..

PLEASE DO SOMETHING WITH THIS STUPID AND REALLY PROBLEMATIC BUG!!! YOU ARE DRIVING INSIDERS AWAY FROM WIN 10 MOBILE AND THAT IS DANGEROUS, VERY DANGEROUS!!!

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Well, just had a short chat with help desk and, it seems that we all are dealing with a test version of Win10 mobile. And the purpose is to detect and report any kind of malfunctions of the software. 

For now, i got the bluetooth off, and the rebooting as stopped.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

A test software on a flagship device. Bulshit. Had to drive 4 hours today - withou bluetooth not realy safe. Bluetoth s a basic functionality which this phone currently does not have and even the new build does notbhelp ot of this situation. I did not pay 500 EUR plus accessories to have a phone which i can use only half of a day.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same problem... Any fix???

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

Same here... Lumia 950 reboots when bluetooth is on.  Switching bluetooth off --> phone OK. Microsoft please solve !!

Kind Regards,

Koen, Belgium

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

HI everyone,

Same problem :

BT On = Reboots during calls

BT OFF  : Everything ok

Do I have to use 2 phones : By example, Lumia 830 when I'm driving, Lumia 950 in other cases ? ;-)

**** !!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Having the same issue with my 950. Constant reboots when accepting/making calls. Took suggestion to disable Bluetooth. So far so good. Just disappointed that this basic bug happened right out of the box.

MS - Firstly acknowledge there is a problem and give us a sense when a fix will be made available. That would be a basic expectation I would have given we are your first early adopters. 

Below are my phone details is this helps..

Version: 1511

OS build: 10.0.10586.0

Firmware: 01078.00017.15452.59014

hardware revision number; 2.1.1.2

Radio : BO25c4.00131.0001

Chip SOC: 8992

Final observation.. You need to have a smarter way in finding out about these problems rather then relying on a customer to go to a forum. Crash event data should have been sent in some sort of prompt like when we get an error on the desktop. Build the right telemetry listening system.  This experience just isn't good enough.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Just got the new build 10586.36 which seems to have solved the problem. Will test it properly but made today several łonger calls with bluetooth on but nothing connected and it worked. Before it was regularly crashing. So hopefully this is a final fix!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Cool. I don't yet have that build however I did get an incremental update over the week end to 10586.29 so I turned back on BT. Only made one call since so will let you know if I see it re-occurring.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I confirm this info, it seems to be fixed :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sorry to report but for my phone the issue remains. However is happen less frequent. Before the update it happened 90% of all phone calls. Now that I am on bld 10586.29 I have received 2 calls and made 3 today. It has rebooted twice but not within the first 20secs. I would say about a minute into the call.

So looks like I will need to wait for the 10586.36 update to check if the issue is fully resolved.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated May 14, 2020 Views 410 Applies to: