This wiki article walks you through the procedure you can try if your Nokia/Microsoft/HTC Windows Phone goes into a bricked state (as a last resort before contacting a service center).
If your Windows Phone device stops responding, appears to be stuck or isn't starting, you can give Windows Device Recovery Tool a try before sending your phone off to a service center. The tool can also be used on phones that appears to have software problems or software update problems. It can also be used to roll back from a beta version to the latest official version.
Windows Device Recovery Tool is meant for home use.
The tool currently supports the following devices (more will be added in the future):
- Microsoft Lumia
- Nokia Lumia
- HTC Windows Phone
The device also need to support one of these operating systems:
- Windows Phone 8.x
- Windows 10 Mobile
Note! Your phone will be reset to factory status when using this tool.
Start by downloading and installing Windows Device Recovery Tool (for Windows 10, 8.x and 7) from here:
When the installation has finished, start the application and the main screen will appear:
The procedure to restore your phone using Windows Device Recovery Tool is as follows:
- Connect the phone to your PC (using the USB cable that came with the phone).
- After a few seconds the PC should find the phone and you'll see the Phone Selection screen. Click your phone in this screen to select it.
- After a few seconds more the latest available firmware version for your device will be shown. Cick the 'Install software'/'Reinstall software' button to flash your phone
Windows Device Recovery Tool will then download and install the latest firmware + OS available for your phone.
Too complex or can't get it to work?
If this is too complex or you just can't get it to work, contact your local service center.
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