Thanks for the forum entry.
If I understand the issue correctly you want to reset the Phone.
You can’t reset the Phone
via the PC
What is the issue so we can advice what to do.
If you want to reset simply go to settings about and reset Phone on the Phone
Please make sure that you have backed up.
If the issue is that the Phone is frozen has the gears or can’t be used or is unresponsive then try the following recovery option.
The steps are
the NSU (version 4.0.1 for retail). Install the suite to your PC (Windows 7 & 8 only).
Simply plug in your Windows Phone to the PC, fire up the software suite and choose "My device doesn't boot up."
Once the device connection screen shows up, press and hold the power + volume down buttons simultaneously until the phone vibrates.
The software will then detect your Lumia Windows Phone and prompt you to install 1.2GB worth of recovery.
If that does not work then you have only than option contact the Nokia support or mobile operator to get that solved.
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