My family setup

My child is 16 years old, i would like to know how to do family setup, her phone is Samsung Activ S

 

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Last updated December 15, 2019 Views 140,963 Applies to:
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Set up My Family on the Windows Phone website

 

My Family on the Windows Phone website is the way to turn on app and game downloads for a child's phone. If the child has a Windows Phone 8, you'll also be able to manage their app and game download settings, including game ratings, on the My Family page.

To set up My Family, you'll need to sign in with both the child's and the parent's Microsoft account email address and password. Then you can accept the Windows Phone Store Terms of Use so the child can download apps.

If you want the child to be able to download Xbox games as well, you'll need to go to the Xbox website and accept the Xbox Terms of Use on their behalf. This is separate from the Windows Phone Store Terms of Use.

Running into issues? See My Family FAQ for answers to some common setup questions.

Note

My Family is only available for Windows Phone 8.

To set up My Family so a child can download apps and games
  1. On your computer, go to My Family on the Windows Phone website.

  2. Sign in using the parent's Microsoft account email address and password. If the parent doesn't have a Windows Phone, that's fine—you can still set up My Family. If the parent doesn't have a Microsoft account, you'll have a chance to create one.

  3. On the My Family setup page, click Get started.

  4. To add the child to My Family, click Go. On the sign-in page, enter the child's Microsoft account email address and password. If the child doesn't have a Microsoft account, click Sign up to create one.

  5. On the My Family home page, next to the child's name, click Fix it and follow the instructions to accept the Windows Phone Store Terms of Use. Now the child can download apps from the Windows Phone Store.

  6. To enable the child to download Xbox games as well, go to Xbox.com, sign in with the child's account, and follow the instructions to accept the Xbox Terms of Use.

Tip

You can also add another parent to My Family so both parents can jointly manage kids' settings. Go to the My Family home page and click Add a parent. Parents won't be able to change each other's settings.

To change app download settings for a child

You can set whether or not a child can download apps and games from the Windows Phone Store and which game ratings you want the child to be able to view and download.

  1. On your computer, go to windowsphone.com.

  2. In the drop-down menu under Explore, click My Family.

  3. Sign in using the Microsoft account you use to sign in to your phone.

    Note

    If you're already signed in to windowsphone.com, you'll see your name, not Explore, at the top of the drop-down menu, and this sign-in step will be skipped.

  4. On the My Family home page, next to the child's name, click Change settings, and then do any of the following:

    • To allow the child to purchase apps and games, under App+game downloads, select Allow free and paid.
    • To allow the child to download only free apps and games, under App+game downloads, select Allow free only. This will also prevent the child from making in-app purchases, even from within free apps.
    • To prevent the child from downloading any apps or games, under App+game downloads, select Don't allow.
    • To set the most mature game rating you want the child to be able to browse or download, turn on the Game rating filter. To go to the Microsoft Family Safety website and change the rating, click Change rating.
    • To allow the child to browse and download unrated games, select the check box next to Allow unrated games. (Some unrated games might have content you'd rather the child not see.)
    Note

    When the Game rating filter is turned off, the game rating settings are hidden. Turn it on to reveal them.

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Reply In reply to deleted message

Dear chandachileshe,

thank you for the reply.

Adult users do not need to set up My Family settings.

All you need to do is go to https://account.live.com/ and sign in with the Microsoft account of the phone (you can find it in Settings>Email+Accounts) and verify the date of birth of the account. The date needs to be correct and complete (month/day/year). After correcting the date of birth, you need to restart the phone and you should be able to start downloading applications. This will only work with the Microsoft account of the phone. The date of birth associated to any secondary accounts is not relevant to the Family settings on Windows Phone 8.

Kind regards,

Vasilia K'

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