Lumia 950 XL - front facing camera not working - Iris also not working - Build 14376 (June 2016)

I am facing a serious issue with my brand new Lumia 950 XL. I got it one week back and all worked. I joined Insider Preview as I did with all my other phone. The front facing camera does not work:

- No respone in photo mode, Screen stays black

- Iris recognition also doesn't work, the sensor turns on the red light, but Screen is dark

The error CodeI get is: 0xA00F4271(0xC00D3704)

Before getting back to the latest Standard release I would like to see if there is a way to fix it

Thanks

Michael

* Moved from Insider on June 1, 2017

 

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Last updated August 19, 2019 Views 3,191 Applies to:

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None of the latest builds pushed out changed the situation.

@Microsoft: Any news from your side?

Thanks

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I did a complete reset via Software recovery tool and still the camera not up and running. Does anybody else face the same issue?

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Yes. Same issue here. Recovery with WRDT did not help and front camera still shows 0xA00F4271(0xC00D3704) :(

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1. Please provide your feedback also via the Feedback app on the phone, this is the shortest and most direct route to the developing team

2. Please post in the correct section of this community, which is Windows Insider Program / Windows Insider Preview

I have now moved this thread for you.

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"Remember that a lone amateur built the Ark. A large group of professionals built the Titanic."

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I have reported the issue already via feedback app. Key for me is: Is it a hardware bug or a driver issue. The phone is four weeks old, do I have to send it back?

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I'm leaning towards a hardware issue, Bring it back to the shop where you bought it.

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Same problem here. Same error code. Same build. This is a new development.

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I have the same exact problem. All of my selfies are old school now D:

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Same problem here.

Someone at Answer Desk said I should get it repaired or replaced under warranty.

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It's now 2 months since your post...as of 8/27 the front facing cam is still inoperable.

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