error code 3e7

Whenever I try to sync my music to my "Windows Phone 8x by HTC" it downloads a few songs then gives me a message box saying song "......." will not download because of Error Code 3E7. It is also giving me error code "8007001F" "80004005" "802A0002" & "800703E3". I do not know why it is saying this. I just bought the phone today so I shouldn't have problems with it.
 

Question Info


Last updated April 19, 2019 Views 2,580 Applies to:
Answer

Hi 10nate10

 

Thank you for posting to the forum.

 

Most of the error codes you are receiving are typically connected to issues with the pc, mostly to Windows Updates. For this reason, please check that your computer is completely up to date and that your time and date settings are correct.

 

Not knowing which OS your computer is running on, I'm not able to give you the specific details on checking the updates but you'll find the information needed at http://windows.microsoft.com/en-US/windows/help/windows-update

 

Can you see your phone and it's folders in Windows Explorer? If not, it's possible that the driver didn't install correctly. This is common specially if you have an older Windows like XP or Vista. If you can't see your phone properly in Win Explorer, you'll find everything you need to do in http://support.microsoft.com/kb/2749484

 

Hope these will get you syncing, let us know if the problem persists

 

Kind regards

Jennymaria S.

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Answer

Dear Keertanachirra,

thank you for your reply.

Were you able to synchronize via the File Explorer?

You can use this program that will help you uninstall the Windows Phone app

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Kind regards,

Vasilia K'

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