OneNote sync error e4010640 on WP8

While syncing of my personal notebook still works, my work notebook stopped syncing about a week ago (it used to work before that). It reports Error code: e4010640. It may be connected to the fact that I changed my work account password about a week ago. Syncing of my work email and work documents on my Skydrive Pro works. Only the work notebooks do not sync. I have HTC X8 with AT&T.

 

I tried to remove the work account from my phone, restart the phone and add the work account again but with no result. I spent two hours on the phone with Microsoft Fasthelp, Help Desk, and HTC. None of these ever heard of this error code.

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I tried to remove the work account from my phone, restart the phone and add the work account again but with no result. I spent two hours on the phone with Microsoft Fasthelp, Help Desk, and HTC. None of these ever heard of this error code.

I have the same problem but with my new Office365 account.

I get the error# e4010640 on my HTC 8X when syncing my oneNote on the SharePoint Teamwebsite in my Office365 package.

 

Hopefully there will be soon any solution.

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I have the same error (Error code: e4010640) when attempting to sync a OneNote Section from my SkyDrive attached to my Hotmail account.

This Section contains 187 Pages. Only the first 87 Pages have been sync'd.

I'm syncing on a Windows 7 phone.

 

So far, nothing been able to do has impacted it. It just says:

"Result: Can't sync

There was a problem and we couldn't complete this task. Try again.

Error code: e4010640

 

Last synced:

1/3/2013 9:55:23 AM

 

Last attempt:

1/9/2013 12:11:45 PM"

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 I also had this problem on my WP8 (Nokia 822), and was able to fix by selecting Reset in the Office app on my WP8(settings/applications/Office/then Reset). You'll have to reset up your Office client but it worked (and I don't have any other options).  Good luck!

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 I also had this problem on my WP8 (Nokia 822), and was able to fix by selecting Reset in the Office app on my WP8(settings/applications/Office/then Reset). You'll have to reset up your Office client but it worked (and I don't have any other options).  Good luck!

Your suggestion worked for me on my HTC X8. Thank you very much!

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It worked for me´just one day. After getting again the error I have to delete my Outlook email connector and then I have to reset Office on WP8.

 

After new configuration of Outlook account and logging in into the Office 365 SharePoint account it works again for sometimes a few days.

 

Has someone a fix of that. It makes me crazy to Setup the Office 365 account several times per week.

 

Thanks for your assistance

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I have the same problem. Using Nokia Lumia 820 and using Office 365 with synchronizing OneNote documents from team site. Is there any fix to this problem?

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Nokia 920 - Same issue.

 

Trying to sync notes off a SharePoint Team Site. Worked for a little while, now it doesn't.

 

This sort of experience really takes the shine off this stuff.

 

I have something more to add to the experience. I managed to get a sync to the extent a new section appeared on the phone, that I'd created on the desktop, but, none of its very simple (text) content came over and it was reported as "never synced"

 

Come on Microsoft. Answers if you please!

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The same problem here Lumia920 WP 8.0 Amber. After changing password OneNote stop synchronization. After few days OneNote show sts page (corporate SSO login page) , then I can write new password, start synchronization again. After two weeks stops again. Synchronization with private SkyDrive notes always working.

 

Now I'm trying to find, how get sts page again to write password, don't know how for now.

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Hey,


That solutions works but its only a temporary fix I find. I have to keep doing that same process you mentioned every time because for some unknown reason my One Note will sync like normal, on demand no problem than for no reasons whatsoever it will stop been able to sync.


Personally I think the App itself is bugged on the Windows Phone.


Note I'm using: Office Mobile: Excel, OneNote, PowerPoint, SharePoint Workspace and Word all version 15.0 on my Nokia Lumia 520 - Windows Phone 8.0

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Nokia 925 here and same issue...

I have to reset it every few days to get my one note synched. Its totally useless this way...

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Last updated April 6, 2020 Views 1,493 Applies to: