lumia 950xl single sim - groove music does not revognize music

i have uploaded all of the music i had on my lumia 920 to my onedrive - groove music fond the music but it doesn't play most of the songs claiming error 0x1010036 - couldn't find this error anywhere and since i am not in the US - it won't let me sign in either - again very annoying with a phone i have had for less than a week.
 

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Last updated May 22, 2018 Views 118 Applies to:

what is the extension of the files

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Mp3

M4a

The regular, nothing fancy

Karen Moses

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You can't sign into what?

Do you have the same account on the new phone as the 920

Lumia 1520.3 Surface RT

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HI.

-Please check whether all the music are in the Music folder.

 Open File Explorer

 Check whether all the music are in the Music folder in the THIS DEVICE or SD CARD

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The music is saved in my onedrive music folder, SD card music folder and nothing on the device itself
Karen Moses

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I cannot sign into groove
Karen Moses

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Same account
Karen Moses

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