Universal mobile keyboard won't work

The keyboard works fine while plugged in charging but as soon as it is unplugged to actually be mobile, like its name would suggest, it won't turn on. Even manually using the power/pair button on the side doesn't work. Am I missing something or does it sound like it's definitely broken?
Lumia 1520.3 Surface RT

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Last updated July 2, 2020 Views 13,775 Applies to: