Universal mobile keyboard won't work

The keyboard works fine while plugged in charging but as soon as it is unplugged to actually be mobile, like its name would suggest, it won't turn on. Even manually using the power/pair button on the side doesn't work. Am I missing something or does it sound like it's definitely broken?
 

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Last updated December 12, 2019 Views 11,829 Applies to:
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Answer
Lumia 1520.3 Surface RT

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