printing only in landscape mode after update KB4559309

Greetings,

My name is Rhaine, I'm Independent Community Volunteer. I’m so glad assisting you today. I am also a Windows. Let us work together to sort this out.


Microsoft released an update about the printing issue, you can check for that update and install it.

To install the update you can follow the steps below.

1. In the start menu type "settings"

2. A windows will pop out

3.Look for " Update & Security .

4.Press on the Check for updates button.

5. Install any updates available.


Once done installing the update restart your pc and try to check if the printer is working.

Here's the reference on how to print the file in landscape.

https://support.microsoft.com/en-gb/office/prin...



If issue persist you can try the following steps below.


To uninstall the update using command prompt follow the steps below.

1. Press the Windows key

2. Type cmd in the search box

3. Right click on it and run the application using administrator.

4. A box will open.

5. Copy and paste this command

wusa /uninstall /KB:4560960

7. Once done typing hit enter.

Restart the pc and try to print.

System Restore
-This process will take your computer settings back to an earlier point in time where computer is working fine. If there's any changes made on your computer that removes the service, system restore should be able to fix the issue for you. To perform system restore please follow the steps below:


1. Open the run box by pressing the Windows key + R and type rstrui.exe

2. Once system restore windows open, normally it will suggest a restore point (sometimes it doesn't) if it does, select the 2nd option and hit next

3. Select your desired restore point date and time and hit next and finish.


Windows will going to restart your computer to initiate system restore. System restore might take several minutes to complete depending on the current speed of your computer and the changes it will made. Applications and updates that was installed on the computer prior to the date selected will be removed. It is important that when system restore starts, process must not be interrupted.



I hope the steps and information above helps. Please let me know how it goes.
I'll look forward for your response.


Have a wonderful day ahead and stay safe.


With Warm Regards,
Rhaine C.

Thanks Rhaine. I checked for updates in it was up to date. I tried the uninstall and after restart the issue was still going on. I feel no comfortable to do the restore option you suggested. I don't want to get things worse. Any other advise?

Greetings,

I appreciate your time in getting back to my email, please try the following steps mentioned in these threads below.

https://helpx.adobe.com/acrobat/kb/print-horizo...(Windows)-,Choose%20File%20%3E%20Print.,page%20orientation%20and%20click%20OK.


https://community.adobe.com/t5/acrobat-reader/c...

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.


I hope the information above helps Please let me know how it goes.

Warm Regards,
Rhaine C.

I too have had the same exact problem. The computer is up to date and it didn't have a problem before the recent update. I verified and set all printer settings within both the browser and windows and the printer itself. I found that when I use firefox it works normally so that is what i will do for a while until a new update comes out to correct the issue