Edge constantly crashing

Question
1877 Views | Last updated July 1, 2021

I am experiencing a very annoying issue with Edge. I haven't been able to use it for longer than 30 seconds because it keeps crashing. I am on a fresh Windows 8.1 install with absolutely nothing installed other than Edge. Using the Windows 8.1 download option.

Edge boots up, loads websites, and functions perfectly fine - but always crashes within about 20 seconds of opening it. There is no certain website to cause this - I've tested.

Help.

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Hi TL. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.

I'll give you everything that works to fix Edge so at least something will work. These steps should work with Windows 8.1:

Back up your Favorites first in Edge Hub (three dots top right of browser) > Favorites > Manage Favorites > Export to file. If you can't reach Edge you can install the tiny app Manage Edge Favorites here: http://www.emmet-gray.com/Articles/EdgeManage.html to do this, which also gives Edge all of the Favorites Management enjoyed in Internet Explorer.

You can reset new Edge in Edge Settings > Reset Settings, or for old Edge in Settings > Apps > Apps and Features, scroll down to Microsoft Edge, highlight it, choose Advanced Options, then Repair, or if that fails, Reset.

If that doesn't help then try re-registering the app following Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...

New Edge is available for download here: https://www.microsoft.com/en-us/edge and will replace the old one. To run both see here: https://www.tenforums.com/tutorials/144061-enab...

I would have several browsers on your task bar so there's always one that's best for the task. I use Firefox, Edge and Chrome in that order of preference. It's easy to share bookmarks between all of them in their settings under Import Favorites from another Browser, and Firefox and Chrome let you sign in to save and/or sync your Favorites on any other device you sign into. Set the preferred browser as Default in Settings > Apps > Default Apps.

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. Latest Windows 8.1 media here:
http://windows.microsoft.com/en-us/windows-8/cr...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Hi there, thanks so much for your reply.

Turns out that update KB2919355 fixed this issue. 

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Glad to hear it! Let me know if there's anything else.

Also when ready please mark the post which helped most as the Answer, to help others. A rating is also appreciated.
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Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

3 people found this reply helpful

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