Why were my music files deleted on last windows update.

After the last windows update, all my music files were deleted in windows media player and deleted off my hard drive. They were replaced with one album. Where did they go and can I recover them. Solution must be simple, I am a 74 year old man that is computer illiterate.

 Thanks, Larry

Hi Larry, this is happening much too often at the moment, you are most likely logged into a temporary account . . .

Before you do anything or move any files around
Restart (not shut down) your PC 4 times in a row, each time, let WIndows reach the Desktop before the next restart, this will fix this issue a lot of the time . ..

Otherwise:

Please open Windows File Explorer
Navigate to C:\Users
Do you see two user folders that look like yours?
Open those folders and check inside Pictures, Documents . . . etc. and see if your files are there

If your files are there:

Create a new user profile with Admin privileges
Log into the new user profile
Copy all your data from the old profile to the new profile (Documents Library, Pictures Library . . . etc.)

If you still have not found your files, look for a Windows.old folder on your C Drive, expand that to open the users folder contained inside - check there for your files, icons . . .etc.

If you do find your files . . . etc. there, copy them out as soon as possible as Windows will remove the Windows.old folder in time

NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!
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Thank you for taking the time to answer my question. I started at the top of your response and worked my way down. I was able to complete each of the tasks (thanks to your informative answer), except for the last one. I clicked on the OS(C:) drive (no C: drive}, but there was no Windows.old file that I could find. I am sure my lack of knowledge is hindering my ability to fix this problem. You know how it is against the law to drink alcohol until you are 21? I also think they should have a law that bans people over seventy from operating a computer. For my generation, the closest thing to a computer was a abacus (for you millennials, that is a Chinese counting board)

Thanks again, Larry

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Hello,

I'm your Windows expert for today. Let's work together and arrive at a solution!

Do you remember which folder these music files were located in your PC?

Also, please try this and see if any of your music files come up:

1. Click Cortana/search box, then type in "*.mp3" without the quotes.
2. If a music file comes up, select it then click "Open file location".

A new window will open which will show the folder the said file is in. If the folder it opened contains all your music files, you can move them to your preferred location. This might change the playlist you created in the Groove Music app.

Hope to hear from you soon
----------
Indomitable. Unyielding.
Stay home. Wash your hands.

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My music files were in a music folder under "My PC" along with the picture folder etc.

When I type in *.mp3 to the search box, all I get are web results, no files.

Thanks, Larry

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Last updated February 18, 2021 Views 169 Applies to:

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