when i am trying to use co pilot it takes me to a page that has two options verify you're age or sign in with a different account i click verify my age i was born in 2007 I'm currently 17 and nothing changes no matter how much time i give it or how many times i click the button and its really frustrating because i enjoy using co pilot.
Hi
Welcome to Microsoft community.
I understand how frustrating it can be to encounter age verification issues with Copilot, especially when you enjoy using the service. Unfortunately, Copilot requires users to be at least 18 years old to access its features. This is a common policy for many online services to ensure compliance with legal requirements.
If you're currently 17 and unable to verify your age, here are a few options you might consider:
Create a New Microsoft Account: If you would like to continue using Copilot, you can create a new Microsoft account that doesn't have age restrictions. However, please be aware that this account would also need to comply with the same age requirements once you attempt to access Copilot.
Feedback Submission: If you believe there should be more flexible age verification processes, consider submitting feedback directly to Microsoft. They often review user feedback for potential changes.
I hope this information helps clarify the situation, and I appreciate your understanding. If you have any more questions or need further assistance, please feel free to ask!
Best regards
Derrick Qian | Microsoft Community Support Specialist
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I would love to give feedback, but Microsoft apparently isn't allowed to listen to minors, shown in the screenshot below. This is just a major inconvenience, which is understandable; however, but if there is no compromise for 17-year-olds, I'll just have to find a way around. I am also aware this reply will likely also not create any difference as the only people coming to this thread will be underage, so any attention is welcome.
Also, how are we meant to use a browser based on an AI (copilot), when we aren't even permitted to use the AI? I think this is quite a reasonable reason to switch to a different browser if others can offer AI.
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I’m 15 and very disappointed with Microsoft Copilot. Firstly, being able to use it as much as I like. I used it every day. Then, suddenly I wasn’t able to use it. This makes people like me want to lie about their age! Who would do this to their valuable customers?
I thought the data protection law was for under 13s, so even that’s not a good excuse.
I’m switching to ChatGPT.
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Hey, I'm 19, my settings says that I'm 19, and Copilot still says that I'm not old enough
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Though I am 18 in Canada and for some reason it requires me to be older than 18 which is frustrating. I'll be 19 in a month so it's not a huge issue but in my province (Alberta) 18 is the age of majority and I should be able to access copilot. Though at 18 you should be allowed to use this all over Canada. If you could give me an answer for why I can't as someone who is 18 in Canada that would be greatly appreciated.
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Question Info
Last updated March 3, 2025 Views 1,796 Applies to: