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USB Internet stick disconnects from internet as soon as I open Microsoft Edge

I am using Windows 10 and from today as soon as I open Microsoft Edge my USB internet stick disconnects.

Why is that?

How can I fix that?

Hi, DewaldPretorius1!

My name is Caio. I'm an Independent Advisor and I'll be glad to help you today.

Is this happening only when opening MS Edge or does it happen when you open any app or program connected to the internet? In any case, try the steps below:

->> Update your network card drivers:

> Search for Device Manager on your Windows search bar and open it
> On the window that pops up, expand Network adapters
> Right-click on your network card and then click on Update driver (if it has two, one for Ethernet and one for Wireless, update both)
> Proceed the update and follow the given instructions
> Try downloading again

If this doesn't solve, instead of clicking on Update driver, click on Uninstall driver. Reboot your PC and let Windows reinstall drivers.

I hope this helps you! Please let me know if I can assist you more.

Best regards,

Caio G.
Independent Advisor

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Thank you Caio, it is greatly appreciated.

I will try that!

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Ok, please keep me updated!

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Hi Caio,

Thank you very much for your advice, unfortunately it did not work, as soon as I open MS Edge my usb stick disconnects.

I am now totally confused.

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Try running internet connections' troubleshooter:

> Press Windows key + i on your keyboard
> On the window that pops up, select Update & security
> Click on Troubleshoot on the left menu
> On the right, click on Additional troubleshooters
> Scroll down and click on Internet connections and then click on Run the troubleshooter
> After following the given instructions, check if the problem was fixed

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Hi Caio, still no success.

Thank you very much, it is greatly appreciated.

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Is this happening only with MS Edge or with any other browser/program/app that has internet connection?

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It happens with google chrome as well but not internet explorer

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Try resetting DNS cache:

> Press Windows key + R
> On the window that pops up, type ipconfig /flushdns and press Enter
> Wait for the command box appear and disappear.
> Check if the problem was solved

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HI Caio G,

Thanks for your reply and interest,

I tried device manager (Vodaphone (ZTE) K4607-Zr) update, then un-install, rebooted no change. Edge, Chrome, Google Earth all disconnects internet immediately,

YET Mozilla Firefox...No Problem, so I am compelled to use as default browzes..??

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Question Info

Last updated October 18, 2021 Views 76 Applies to: