Spectrum webmail not opening in Microsoft Edge

When using Microsoft Edge, I can't login to my Spectrum email. I try to restart and that worked for a while, this week it did not work. I called Spectrum, they file a UCM ticket. No help at all. 

* Moved from IE(other)/Windows(other)

***Original title: login with spectrum email***

Hi, 

 

Thank you for writing to Microsoft Community Forums.

 

We understand your concern as you are unable to access Spectrum web email on the new Microsoft Edge. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

 

  • What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)

  • What is the error message you are getting, while accessing the spectrum webmail?

  • Did you access spectrum webmail on a different browser?

  • Are you able to access other websites using the new Microsoft Edge?

     

We would suggest you to Reset Microsoft Edge as there might be a possibility that some settings in Microsoft Edge causing this issue.

  1. Open Microsoft Edge and click on the three dots from top right corner.

  2. Select Settings from the dropdown.

  3. Click on Reset settings from the left pane.

  4. Click on Restore setting to their default values.

  5. Click on Reset in the prompt.

 

Note: Reset will remove the browsing history but Bookmarks, Favorites or credentials will not remove.

 

Let us know how it goes.

 

Aditya Roy

Microsoft Community – Moderator

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Last updated April 9, 2021 Views 258 Applies to:

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