Sender sends PDF files and when I save, they are HTML files - where in settings do i correct?

sender sends a document in PDF format from their computer and when I go to save it, its in HTML format - where in settings do I correct this problem

Two threads on the same topic merged 

It sounds as if the sender has sent you a link to a web page containing a link to a pdf file. What happens if you open the html file?

There is nothing in browser or system settings that can change this if the sender got it wrong.

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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I have been using this product for 18 months - in the past, the office sends me an invoice for approval and i'm able to save it with a recommended PDF format. Since we updated to the current version of EDGE, it now recommends the HTML format.  Now when i go to to save the file, the save window opens recommending the HTML format.

The sender told me they recommend Chrome - i installed Chrome and when i went to save the file, the save window opened with recommending the HTML format, i selected to display all files and put a PDF extension on the file name and saved.

It now shows that its a PDF file but it will not open.

I have been going through settings trying to find out if there is a toggle to correct this.

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... the current version of EDGE ... recommends the HTML format. 

I don't think Edge is 'recommending' anything. It simply shows the file name the sender gave the file before sending it to you. The filename is in fact optional, so there doesn't actually have to be one, and any filename it does have needs not have any relation to the file's content.
  

... i selected to display all files and put a PDF extension on the file name and saved.
It now shows that its a PDF file but it will not open.

You can't change a file's type simply by changing its extension. It will still be the same type of file as it was before. So, if you receive an HTML document, you can open it with any application that can open HTML files. This would normally be a web browser, but because an HTML file only consists of text, you can open it with a text editor like Notepad.

If you change a received file's extension, Windows will try and open it with the application registered to open files with that extension. Your PDF handler will then object, because the file isn't a PDF regardless of its extension.

Use File Explorer to locate the file (in your downloads folder?), remove the extension you added or changed, then right-click on it and select Open with > Microsoft Edge. What happens?

For interest's sake, try also opening the file with Notepad. In most cases, the beginning of the very first line will give you an indication of the file type. The first line of an HTML document will usually contain <html, while a PDF file will start with %pdf. 

Noel Burgess | Certified Pedant | Claims to know a bit about Windows Live Mail

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My main office sends me an invoice to approve for payment in a 'pdf' format.  When I go to save it, EDGE forces it to an 'html' format.

I'm able to add the 'pdf' to the file name and save it, but when I go to open it, it states "We can't open this file"

These problems occurred after the 7/23/20 update.

File or Product Version of Edge  84.0522.44 last update 7/23/20 

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Hi Jerry. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

You could always add another PDF reader like Adobe Reader here:
https://get.adobe.com/reader/ then set it as default in Settings > Apps > Default Apps > Choose Default by file type > PDF.

Otherwise I will give you all steps to fix Edge so at least something will work.

Enable and make sure you have the latest version of Flash in Edge:
https://allthings.how/how-to-enable-flash-in-ne...
https://helpx.adobe.com/flash-player.html

Back up your Favorites first in Edge Hub (three dots top right of browser) > Favorites > Manage Favorites > Export to file. If you can't reach Edge you can install the tiny app Manage Edge Favorites here: http://www.emmet-gray.com/Articles/EdgeManage.html to do this, which also gives Edge all of the Favorites Management enjoyed in Internet Explorer.

You can reset new Edge in Edge Settings > Reset Settings; for old Edge in Settings > Apps > Apps and Features, scroll down to Microsoft Edge, highlight it, choose Advanced Options, then Repair, or if that fails, Reset.

You may still be able to go back to old Edge. See if you can System Restore to a point before the problem began following this guide: https://www.windowscentral.com/how-use-system-r...

However there are reports that new Edge can no longer be blocked, so you may want to proactively install it side-by-side with the old Edge to preserve it:
https://www.tenforums.com/tutorials/144061-enab...

I would have several browsers on your task bar so there's always one that's best for the task. I use Firefox, Edge and Chrome in that order of preference. It's easy to share bookmarks between all of them in their settings under Import Favorites from another Browser, and Firefox and Chrome let you sign in to save and/or sync your Favorites on any other device you sign into. Set the preferred browser as Default in Settings > Apps > Default Apps.
Firefox download: https://www.mozilla.org/en-US/firefox/new/
Chrome download: https://www.google.com/chrome/

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows while saving your files, apps and settings in place, brings it up to the latest version 2004 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Do you open the PDF in Edge, then save, or are you saving from a link in an email?

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Last updated October 8, 2020 Views 131 Applies to:

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