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Problem with Windows 11 23H2 OS Build 22631.3155 and Edge in internet explorer mode

Hello,

Something is happening to me with the Internet Explorer mode functionality, I have Windows 11 installed and Edge version 122.0.2365.52 (Official build) (64-bit), until before the most recent updates it worked correctly and without problem, as of the most recent updates started to work poorly, basically the problem is that when capturing text it does not respect the keys pressed but instead sends others that should not even be sent in the order of the keys on the keyboard, for example, in Instead of sending the captured text, it sends the string "qwerty" or the string "dfghjk" and so on. I copy example images in case someone can help me with this. It is important to mention that this does not happen on computers with Windows 10 installed, only with those that have Windows 11 and the aforementioned version of Edge. Thanks in advance. I'm sorry for my English, it is not my native language and I take the help of a translator.

Hi, sroque84

Welcome to the Microsoft Community.

I’m sorry to hear about the issue you’re experiencing with Internet Explorer mode in Edge on your Windows 11 system. Here are some troubleshooting steps you can try:

  1. Clear Browser Cache: Open Microsoft Edge, click on the three horizontal dots in the upper right corner, select ‘History’ > ‘Clear browsing data’. Choose ‘All time’ as the time range, then click ‘Clear now’.

    Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

  2. Reset Microsoft Edge: Go to ‘Settings’ > ‘Apps’ > ‘Apps & features’. Find Microsoft Edge and select ‘Advanced options’. Scroll down and select ‘Reset’, then ‘Reset’ again to confirm.

  3. Disable Extensions: Sometimes, browser extensions can interfere with the functioning of the browser. Go to Edge’s menu (three horizontal dots), select ‘Extensions’ and disable all extensions. If this solves the issue, you can enable the extensions one by one to identify the problematic one.

These are some possible solutions from the perspective of the browser. If this does not work, please let me know in the reply, and I will provide you with solutions from the perspective of keyboard and system updates.

Best Regards

Martin | Microsoft Community Support Specialist

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Hello Martin,

First, an apology for not having responded sooner, I have been a little busy with work issues.

Second, thank you very much for taking the time to respond to me and supporting me with this problem.

I tell you, I tried what you advised me, but unfortunately the problem persisted. During the past few days there have been several Edge updates and at least the most recent one works correctly, that is, the problem was corrected, I had previously had another problem with Edge in Internet Explorer mode and an update also corrected the problem.

I share with you the image of the current version that is working correctly, and I reiterate my gratitude to you.

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Hi, sroque84

I'm glad to learn that your issue was resolved with the update, and if there's anything else I can help you with, feel free to point it out in a reply.

Best Regards

Martin | Microsoft Community Support Specialist

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Question Info

Last updated November 12, 2024 Views 505 Applies to: