Ask a new question

MSEDGE crashes when trying to open a new application guard window.

Hi

When I open a new application guard window in microsoft edge (Win 10 pro) - both crash (the sandboxed edge and the existing MS edge session). The event log has the following error:

Log Name: System Source: Microsoft-Windows-DistributedCOM Date: 28/09/2021 08:49:18 Event ID: 10001 Task Category: None Level: Error Keywords: Classic User: ****puter: XXX

Description: Unable to start a DCOM Server: Microsoft.MicrosoftEdge_44.19041.1023.0_neutral__8wekyb3d8bbwe!MicrosoftEdge.AppXc2415ab8qmchmrznxwpax4mw6b3qz5ay.mca as Unavailable/Unavailable. The error: "2147942402" Happened while starting this command: "C:\windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe" -ServerName:MicrosoftEdge.AppXdnhjhccw3zf0j06tkg3jtqr00qdm0khc.mca Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event"> 10001 0 2 0 0 0x8080000000000000 46623 System XXX "C:\windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe" -ServerName:MicrosoftEdge.AppXdnhjhccw3zf0j06tkg3jtqr00qdm0khc.mca 2147942402 Microsoft.MicrosoftEdge_44.19041.1023.0_neutral__8wekyb3d8bbwe!MicrosoftEdge.AppXc2415ab8qmchmrznxwpax4mw6b3qz5ay.mca Unavailable Unavailable

Good Day RV500,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

Reset the Edge

-Open Edge and click the 3 dots at the upper right side of your screen.
-Go to Settings
-Look for Reset Settings
-Click Restore settings to their default values.

(This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.)

Restart and check the Edge.

If issue persists, try to re-install the Edge using this link below.

https://www.microsoft.com/en-us/edge/business/d...

Download and install the version (94.0.992.31)

Once downloaded and installed, restart your computer and check the Edge.


Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Carlo,

I tried resetting the browser and installing it but it didn't work. I then uninstalled and reinstalled but still it crashes. MSedge only crashed when Application guard launches the new MSEdge window and windows tries to load the start up page.

Thanks

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Good Day RV500,

I appreciate your time getting back to this thread, check for updates and install all updates available.

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Check for Updates and install all updates are availble.

Restart once done and observe your device.

If the issue persists, perform Repair Upgrade, it will repair and replace any corrupted system files.

Step 1: Download Media Creation Tool from Microsoft.

https://www.microsoft.com/en-us/software-downlo...

Click “Download Tool Now”

Step 2: Run MediaCreationTool.exe.
Step 3: Choose "Upgrade this PC now".
Step 4: Select "Keep personal files and apps".
Step 5: Let it install

Once done restart and check the Edge.

Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Good Day RV500,

I appreciate your time getting back to this thread, if issue persists, this can be a possible bug with the Edge browser, since it only happens when you launch the Application Guard.

You can submit a feedback with the Edge browser so that the Edge developers will get notified with the possible bug.

Here's how to submit a feedback with Edge.

-Open Edge
-Click the 3 dots at the upper right side.
-Go to Help and Feedback
-Click Send Feedback
-Enter the details of the bug and fill out the form.
-Hit the Send button.

Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Does Media creation tool reinstall Win 10? I would prefer not go down that route as I have implemented several configuration policies. Is there another less intensive solution?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Good day RV500,

Yes it does reinstall the system, performing repair upgrade will not delete any of your files, apps and settings it will stay the same, it will just repair and replace any corrupted system files.

For now you can submit a feedback with the Edge browser using the steps I posted in my last response so that the developers will get notified and take a look at it.

Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I suspect this is the cause of the lack of DCOM error:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

 and APPID 

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

 to the user XXX  SID (S-1-xxxxxxxxxxxxxx) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). 

This security permission can be modified using the Component Services administrative tool.

Is this something I can fix in the registry?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Good Day RV500,

You can visit this link and try these steps posted in this thread.

https://social.technet.microsoft.com/Forums/Lyn...

If issue persists, your can perform Repair Upgrade to repair and replace any corrupted system files, and lastly try to submit a feedback with Edge so that the developers can take a look at it.

Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

thanks

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 25, 2025 Views 575 Applies to: