Issues with Netflix 4K in Edge

Hi Kell_hound,

Thanks for your post in Microsoft Community.

I understand that you have encountered the problem that edge cannot play Netflix 4K video.

Netflix 4K video playback requires the hardware acceleration function of edge to be turned on.

Settings - System and Performance - Use Hardware Acceleration

Then enter edge://flags in the URL bar and open,

Find PlayReady DRM for Windows 10 and select Enable.

Restart edge to see if it works.

If you still can't view 4K video after turning on hardware acceleration and PlayReady DRM for Windows 10, it is recommended to provide feedback in edge.

Options - Help and Feedback - Send Feedback

Please feel free to let me know how it goes.

Kirk | Microsoft Community Support Specialist

--------------------------------------------------

* Beware of scammers posting fake support numbers here.

* If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

* Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

I have checked the 2 items you mentioned and they are both enabled. I am still restricted to only HD content in Netflix using Edge.

There may be compatibility issues currently. There is currently no better solution to this problem. You may need to use a client for a while to watch 4K video. These issues may be fixed in subsequent releases.

Thank you very much for your understanding.

I have found that it's the video driver updates that Microsoft is pushing out through Windows Updates that's breaking the Netflix 4K playback functionality in Edge. Please fix this!!!

May I know if Microsoft is working on a fix on this? I've seen that others have had the same issue since July 2021 https://answers.microsoft.com/en-us/microsoftedge/forum/all/netflix-4k-on-edge-no-longer-available/433cdbaa-2382-4a6f-b1db-d3cfbce7b877

Intel customer support replied (as I'm using Intel NUC computers) that they were able to replicate the issue and found that they could only play HD but not 4K using our Intel NUCs and other 3rd party devices. Considering this situation, they advised that it would be best to contact Microsoft to check if they have a fix to this issue since both our devices have the same behavior.

Subscribing to this post as this issue is impacting me as well. Netflix streams fine in 4K with Chrome but not Edge unless Hardware Acceleration is disabled.

Subscribing to this post as this issue is impacting me as well. Netflix streams fine in 4K with Chrome but not Edge unless Hardware Acceleration is disabled.

Hi, are you sure you have Netflix streaming in 4K in Chrome? Netflix does not support 4K in Chrome and is limited to 1080p. This is by design

Great point! It must not be - it's just nice that the video plays at all without having to disable hardware acceleration or bumping my laptop display down to 1080p. :)

Same here.. any updates?