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How do you troubleshoot "Error 15" when trying to access a URL?

When I try to access www.tracfone.com I get the following error:

Access denied

Error 15

www.tracfone.com

2023-01-30 16:43:16 UTC

What happened?

This request was blocked by the security rules

Your IP: 69.160.255.153

Proxy IP: 45.60.77.107 (ID 10236-100)

Incident ID: 236000730099518575-105510840918872647

Hi RobertCusey,

I'm Paul and I'm here to help you with your concern.


Can you try the methods below?

1. Make sure that your Date and Time are set correctly.

In the Settings window, click on Time & Language. > Date & time > Sync.


2. Use the the Internet Properties

> Press Win + R keys to open the Run box, and then type inetcpl.cpl and hit Enter.

> Inside the Internet Properties window, go to the Connection tab and click LAN settings.

> Uncheck the box Use a Proxy Server for your LAN and check the Automatically detect settings box. Then click OK to save the change and reboot your PC.



3. Try a different browser.



I hope this helps. Feel free to ask back any questions and keep me posted.

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Last updated May 21, 2024 Views 4,307 Applies to: