Good day Am! My apologies (you can also try to use a different browser and see how it goes or clean up the current browser that you are using) and I would also suggest to monitor it for a bit more of time as there might be an issue on the system or server that is interfering with this one but if it will still be same later today or tomorrow then you can head over to the link below to check it directly with the MS Rewards Support as they have information and access to provide on what transpired on the issue that you have encountered and again my apologies as this is a user to user forum and therefore we do not have inside access to to be able to cross check this.