FireFox browser not connecting with Webmail

Hello,

I have been trying to access my website's webmail using Firefox. But it doesn't load for some reason. When i switched to chrome and bing it worked. Can someone explain to me why this is happening?

Thanks!

Hi MoIdrees, I am Paulo. I'm an Independent Advisor.

If you're able to access the website on other browsers, this could be caused by cache and cookies. Clearing them should be able to fix the problem. In your Firefox, just click the lock icon beside the address bar and you'll see Clear cookies and site data then just choose remove.

I hope this helps with your concern.

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Okay.. thanks for your feedback. I tried it and the problem seems to persist. I will restart my computer, and contact my webhosting company and try again

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Hi Moldrees,

Can you send a screenshot of the error page you're getting when accessing the site?

Also, if clearing site data didn't work, you could check the Network Settings of Firefox if it is set to use the system default. If that didn't work, try reinstalling the browser.

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https://prnt.sc/rgrie1

https://prnt.sc/rgritf

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Hi Moldrees,

You might want to check this from Firefox,
https://support.mozilla.org/en-US/kb/firefox-ca...

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Last updated March 18, 2020 Views 21 Applies to:

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