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ChrisPoynter

Failed MS Edge update install

My attempts to install the latest MS Edge have now failed 5 times.

It continually tells me to install updates and restart my device.

My laptop is completely up to date with updates! I check every day!

Please tell me what I am doing wrong because the update process is hopeless!

If this is supposed to drag me away from Google Chrome it is not working!

Thank you!

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Sumit D - IA

Independent Advisor

Hi Chris,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

How are you trying to update - manually or through Windows update?

Can you send us a screenshot?

Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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ChrisPoynter

Hi Sumit,

Sorry for the delay, my internet has been down to to a fallen tree taking out my line!

I received an email from Microsoft prompting me to try the new Microsoft Edge browser.

I followed the link which downloaded the install file: MicrosoftEdgeSetup.exe

I ran this file which then advised me to obtain all updates, restart my device and rerun the install. See screen shot.

I clicked on updates, there were no updates to download, I restarted my laptop, and reran the install file.

I have done this 5 times, same result every time.

Thanks, Chris

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Sumit D - IA

Independent Advisor

Hi Chris, thank you for the additional info.

It might be due to an unsupported release.
What is the current version and build reported under Windows Specifications under Settings>System>About?

Sumit

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ChrisPoynter

Here are the screen shots

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Sumit D - IA

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Thanks Chris. The answer lies in the OS build itself which is 17758, which is an Insider build. The public release was 17763 for 1809. For 1903/1909, the build was 18362/18363.
I guess the build is expiring soon as well.

Update to the latest release 1909 which would make your PC upto date and you would be able to install Edge.

Try updating to 1909 using Media Creation tool and if it fails let us know.

The fastest way to get the upgrade is through Media creation tool or ISO file.
Please download Media Creation Tool from the link below and select Upgrade this PC at the first screen.

https://go.microsoft.com/fwlink/?LinkId=691209

All steps, including upgrading using ISO file and Media creation tool, are covered here:

https://www.yourwindowsguide.com/2019/11/update...

Content on the above blog is written by a Microsoft MVP so it is safe.

Sumit

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Here are the screen shots...

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Sumit D - IA

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Hi Chris,

Tried updating to 1909?

Sumit

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ChrisPoynter

Thank you Sumit!

Everything worked, Windows reinstalled, Edge downloaded and installed.

I really appreciate the time you spent helping me resolve this!

Sent from my new Microsoft Edge browser!

How will it compare to Chrome? Time will tell.

Chris

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Sumit D - IA

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Great, thank you for letting us know!

I am using the new Edge since April 2019 and haven't moved back since.

If you have no other questions you may mark the thread as answered to help others with the same issue. Have a good rest of the week :)

Sumit

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ChrisPoynter

Immediate problem with Edge, it doesn't support Javascript, so my Google account is non operational.

That is a deal buster!

Cheers, Chris

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Question Info

Last updated April 20, 2025 Views 5,825 Applies to:

Microsoft Edge
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All other issues
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Windows 10