Edge and online banking

Greetings,

My name is Rhaine, I'm Independent Community Volunteer. I’m so glad assisting you today
I am also using Edge Browser. Let us work together to sort this out.


I may need to ask you some questions to isolate this issue , can you please provide the link where you are trying to access for me to isolate is this is an issue with the Edge browser or the website itself.

You can try to reset the Edge browser and check if issue persist.

1.Open Microsoft Edge on your PC and click the three dots in the top-right
corner.
2.In the dropdown menu that opens, click "Settings."
3.In the left sidebar, click the "Reset Settings" tab.
4. Close the browser and check if issue persist.


if all else fails you can try to check if the website works with other browser like Google Chrome.

If you dont have Google Chrome you can install it using this link

https://www.google.com/chrome/

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.


I hope the information and steps above helps. Please let me know how it goes.


Have a wonderful day ahead and stay safe.


With Warm Regards,
Rhaine C.

Thanks for your response.  This morning, I contacted Wells Fargo by phone, and they helped me access my account through Google Chrome, and I was able to pay bills and check balances.  They advised not using Edge at this point, since entering username and password goes nowhere, and changing passwords over and over again leads the bank to disallow entry, suspecting fraud.  It's strange, since in the past, I was able to choose the icon on the start screen, and automatically log onto the site.  It's disappointing, but I now at least have a method of using online banking again.

Greetings,

I appreciate your time and effort getting back to my email. I" am so glad that it works with Chrome browser so that you don't need to call your bank and spend 1 and half hour just to pay your bills, this will save you more time and energy.

With regards to Edge browser there might be issues at the moment since this is a new version.
And it should work and compatible with your bank website, you can try to reset and check how it goes.

You provide a feedback and suggestion with the new Edge browser using this link below:

https://techcommunity.microsoft.com/t5/microsof...


They will collate all those suggestion and feedback and discuss it so that they can provide excellent quality service and products to their valued customer like you..

I don't work with Microsoft I am an independent community volunteer helping others in the community with their queries.

Have a wonderful day ahead and stay safe.


With Warm Regards,
Rhaine C.

Hi there, I'm Jason Go, a developer and a Microsoft enthusiast. I can help you on this.

As a developer I usually stumble upon websites where their login pages does not work in browsers with built-in tracking protection and/or ad blockers.

Microsoft Edge, along with other chromium-based browsers like Opera, Vivaldi, and Brave have their own built-in tracking protection AND it's activated by default.

It's usually the main culprit for some login pages not working, as some of these login pages have scripts that pings their servers or monitors the activity in their login pages for security reasons. Unfortunately, this is still considered "tracking" despite being an essential tracking mechanism for the login page.

To solve this, disable the tracking protection for that specific page by clicking the Lock Icon in front of your address bar and toggle-off the Tracking Prevention, just as seen below:

If you have an ad blocker extension, try to whitelist the login page or disable the ad blocker for that specific page.

I hope this solves your problem. A yes vote will let me know it helped you!

- Jason Go

Thanks so very much. Problem solved. I'm grateful for the help. Be safe, and have a great day.

Thanks for sharing your suggestions, Jason. Hi Peter, do you mind sharing which of the workarounds in Jason's post helped to resolve the symptom?

Thanks

Arvind