Can't signing to copilot and use it

Hi Amir,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear that you're having trouble signing in to Copilot on Microsoft Edge for Android. It sounds like you may be encountering an error message that says "The account cannot be the same type as(2217)." This error message typically appears when you're trying to sign in with a work or school account that is already associated with another Microsoft service, such as Microsoft Teams or Office 365.

To resolve this issue, you can try signing in to Copilot with a personal Microsoft account instead of a work or school account. If you don't have a personal Microsoft account, you can create one for free by visiting the Microsoft account sign-up page.

Here are some steps that might help you resolve the issue:

1. Ensure that you have the latest version of the Microsoft Edge app installed on your device. You can download it from the Google Play Store.

2. Sign out of your Microsoft account from the Edge app and sign in again. Make sure that you're using the same account that you used to sign in to Copilot.

3. Clear the cache and cookies of the Edge app and try signing in again.

4. If the issue persists, try uninstalling and reinstalling the Edge app on your device.

If you're still having trouble signing in to Copilot after trying these steps, please let me know and I'll do my best to assist you further.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

So I pay for a Copilot Pro account (work account) just to use a free account for iOS/ Android.

Exactly this!!! Why can I not use my Microsoft work account that I pay $30 a month to use copilot?

Same to me, This time when i press sign in it just brings me back to the chat page, THIS IS INTRESTING AND WEIRDER THEN CORTANA, Please fix this im using copilot to learn to script and build games in roblox studio.

I have discovered this problem too. Unable to login to copilot on android with my office 365 work account and a paid copilot subscription.

Its bonkers Microsoft. Can we please sort this !!!!!!!!!!!!!!!!!!!!!!

I am a student, and they offer the pro version, but when I sign in, it's not letting me use it. why?

I'm having the same issue. Whenever I try to talk to bing it says "Conversation limit reached. Sign in to talk more." But when I press sign in it just takes me back to square one.

I use personal account, this having problem. I have not yet signed in. If I use other phone, I have no problem. Why ??

Yes. Exactly this issue. Sounds quite strange. Paid account does not work but the free account works. Now all the work topics I would discuss would flow into the public domain/training of the overall asset?!

This issue still exists.

From the Android app, it shows nobody is signed in. Click on 'sign in' recognizes that my work/school account is already signed in, and I'm allowed to use that. Select my already-signed-in work/school account makes the sign in window go away, but Copilot still shows NOBODY is signed in. I can repeat that process as much as I want with the same (non existent) result.

In iOS, we see "you can't get there from here", but I still need to confirm other managed AppStore configs before I say its an app problem.