Outlook 2015 Mac keeps asking for Gmail password.

Hi all,

Since 2 months I am using Outlook 2015 on my MacBook Pro. I really love the way Outlook works, except for one annoying problem. I have looked for quite some time on the internet to find the right solution. Unfortunately until now, I can't find a working solution. So I really really hope to find the solution by asking my question:

Outlook 2015 keeps asking for my Gmail password. Approximately once a week, Outlook asks me to reenter my password, really annoying. This is the message Outlook gives me:

  

Please please can anyone help me? I have tried a lot, but as I said, can't find any working solution. 

I am working on:

- MacBook Pro i7 2011

- Outlook 2015 (150408)

Thanks a lot,

AJ Wende

 

Question Info


Last updated October 18, 2019 Views 3,183 Applies to:

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It's typically a corrupted Keychain entry.
The solution is to launch the Keychain Access application, then find and delete the corresponding entry.
Next time Outlook checks for emails for that account, it'll ask for the password again and this time it will be able to recreate a fresh new entry for Gmail.
           Corentin


I do *not* work for MS
Je ne travaille *pas* pour MS

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Hi Corentin,

Thanks for your reply. Unfortunately after deleting all my entry's in Keychain, Outlook keeps asking for the password.

Do you perhaps have an other solution?

Cheers,

AJ Wende

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Hey AJ Wende,

If this error occurred on Outlook 2016 for MAC maybe you should try a new installation in a new session with admin authorization.

Cheers

With Help Desk I enjoy my passion to help people !

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After installing MS Outlook for Mac , the new one, I've got the "DEJA VU" to the "long time away" Problems with microsoft. After working with Mac and Mac Programms since the last 6 years!!! nearly not ONE problem is appearing. since 2 days Im trying to install my email accounts , to sync the calendar and so on. And in every APP or program part there are some small or bigger problems. Even in the Ipad Outlook APP. 

The way and idea from Outlook to combine 3 different programs (contacts,Calendar, and mail) is sure a good one , but the solutions until now is incredible and a lost of time . MY TIME. Therefore, Im going on to forget Microsoft in combination with MAC. 

sincerely 

Nic

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Then it could be a bug… What version do you have? Is it 15.10?

          Corentin


I do *not* work for MS
Je ne travaille *pas* pour MS

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Hello,

I have similar problem as AjWende with a difference that my Exchange account is affected. It is very annoying, because I have to reenter my password several times per day. I tried delete keychain record, but it didn't help.

Today, I updated Outlook to latest version 15.11, but the problem is still here.

Joseph

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I am using also 15.11 and still having the problem. Would be awesome if Microsoft releases an update with the fix!

Cheers

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I just updated today after a 2 week vacation. Not only does it keep asking for my gmail password but on my google apps account (which doesn't have 2 step authentication), I can now no longer send mail.

Why did you guys break our mail? It's a very frustrating problem and makes people not want to use your products. Without support as well, it's hard to figure out how to solve and troubleshoot the problem.

Do you guys have tech specialists we can chat to troubleshoot?

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If you can't send emails through the Google webpage, that's a completely different issue, unrelated to Outlook.

(and if you need to talk to MAIS directly, you'll ned to go to their contact page. This is a peer-support forum).

          Corentin


I do *not* work for MS
Je ne travaille *pas* pour MS

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Hello,

maybe I've found a workaround how to solve this annoying bug.

I tried to delete my Exchange account from Outlook and add again. It already works for several days without asking for password.

Joseph

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