Database Error during Upgrade

Hi,

I just upgraded Outlook for Mac to version 15.8.2 using an Exchange account.

When I start outlook after the upgrade I am asked to upgrade my database. I click the "upgrade" button and wait a few seconds until I receive an error message.

"Outlook can't upgrade your database"

This is what I can find in the log file:

Info: Beginning upgrade
Info: Retry attempt 0
Info: Upgrading from 1441792 to 1507328
Error: Error 1852402768 Generic error
Error: Error -17372 Generic error
Info: Closing log

I can only click "Ok" and Outlook quits.

 

Question Info


Last updated November 13, 2019 Views 1,417 Applies to:
Answer
Answer

Create a new profile and setup your exchange account:

1. Quit Outlook application.

2. Go to ‘Applications’ > right click on Outlook app.

3. Then click on ‘Show Package Contents’ > Expand ‘Contents > click on SharedSupport.

4. Open ‘Outlook Profile Manager.app’. Click on ‘+’ sign to create new profile then add the email account.

Regards,
Marcus DAlmeida

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.