Database Error during Upgrade


I just upgraded Outlook for Mac to version 15.8.2 using an Exchange account.

When I start outlook after the upgrade I am asked to upgrade my database. I click the "upgrade" button and wait a few seconds until I receive an error message.

"Outlook can't upgrade your database"

This is what I can find in the log file:

Info: Beginning upgrade
Info: Retry attempt 0
Info: Upgrading from 1441792 to 1507328
Error: Error 1852402768 Generic error
Error: Error -17372 Generic error
Info: Closing log

I can only click "Ok" and Outlook quits.


Create a new profile and setup your exchange account:

1. Quit Outlook application.

2. Go to ‘Applications’ > right click on Outlook app.

3. Then click on ‘Show Package Contents’ > Expand ‘Contents > click on SharedSupport.

4. Open ‘Outlook Profile’. Click on ‘+’ sign to create new profile then add the email account.

Marcus DAlmeida

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Question Info

Last updated July 15, 2021 Views 2,069 Applies to: