I have just subscribed to monthly payments for Office, and had all my emails to confirm subscription, saying it is active immediately, even including a product key. However when I try and 'Activate' Word( its Office for Mac: 2011) for example, it tells me:
Sign in failed because the password is incorrect or the sign-in name does not exist.
But I am using the email address and the password I only just used to buy the subscription?
I could do with some help please? This seems so frustrating - Am not sure what I have done wrong. I did have it previously installed, from another subscription, but that was cancelled.
** I have just installed on my ipad and it accepted the email/pwd for the activate to complete - so there seems to be no prob with account itself... **