Can't Activate Office 365 Home Premium for Mac

I am unable to activate Office 365 Home Premium on my MacBook Pro.  I have paid for an annual subscription.  The error I get is "Sign in failed because the password is incorrect or the sign-in name does not exist."  I am certain I am entering the correct information.  I would contact support, but the support website keeps sending me in circles and won't give me a link or number to actually contact someone.
 

Question Info


Last updated September 13, 2018 Views 20,085 Applies to:
Answer
I had the same problem and got it to work with two-step verification enabled:

1. Sign in to your Microsoft account @ https://account.live.com/
2. In the "Security info" page, scroll down to "Create a new app password"
3. Plug that new password into the Mac product

This circumvents the two-step verification for the Mac product.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.