All of Office 2011 crashing - EXC_BAD_ACCESS

Hello,

This will now be the 5th time I've re-installed Office 2011. Once of the Office applications will crash, and seemingly take the rest with it. (Outlook, Excel, Word, PowerPoint, Database Utility, etc. MAU still works though) Various applications crash with either no message (or log) or with EXC_BAD_ACCESS (of different types). 

I have followed the tips at http://www.office.mvps.org/error/EXC_BAD_ACCESS.html with no results.

I have also tried running the 14.1.3 update again, however it refuses to run citing: "A Version of the software required to install this update was not found on this volume."

In the past, the only solution that has worked was to fully reinstall MS Office. (delete all receipts in /var/db/receipts, etc). I would really like to avoid re-installing yet again, as this has happened for now 2 weeks in a row.

Below is the latest log dump I could get from one of the crashing apps. (In the past I have also gotten the same EXC_BAD_ACCESS with a sigsegv error)

Process:         Microsoft Outlook [239]
Path:            /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier:      com.microsoft.Outlook
Version:         14.1.3 (14.1.3)
Build Info:      Unknown-110805~0
Code Type:       X86 (Native)
Parent Process:  launchd [129]

Date/Time:       2011-10-24 10:56:07.655 -0700
OS Version:      Mac OS X 10.7.2 (11C74)
Report Version:  9

Crashed Thread:  7

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000001

VM Regions Near 0x1:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
    VM_ALLOCATE            0000000000001000-000000000001a000 [  100K] ---/--- SM=NUL  

Application Specific Information:
objc_msgSend() selector name: path
objc[239]: garbage collection is OFF

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x95a93bb2 __semwait_signal + 10
1   libsystem_c.dylib              0x9689c7b9 nanosleep$UNIX2003 + 187
2   com.apple.Foundation           0x96617167 +[NSThread sleepForTimeInterval:] + 170
3   com.microsoft.setupui          0x030108b5 SetupUI_IsActivityAllowed + 6272
4   com.microsoft.setupui          0x0300f0e8 SetupUI_IsActivityAllowed + 179
5   com.microsoft.setupui          0x0300ed19 0x300c000 + 11545
6   com.microsoft.setupui          0x0300f05d SetupUI_IsActivityAllowed + 40
7   com.microsoft.Outlook          0x000267a4 CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 34632
8   com.microsoft.Outlook          0x000264c4 CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 33896
9   com.microsoft.Outlook          0x00025dce CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 32114
10  com.apple.Foundation           0x9658ef49 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
11  com.apple.CoreFoundation       0x96cdeff3 ___CFXNotificationPost_block_invoke_1 + 275
12  com.apple.CoreFoundation       0x96ca9d78 _CFXNotificationPost + 2776
13  com.apple.Foundation           0x9657a136 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
14  com.apple.AppKit               0x91f85d05 -[NSApplication _postDidFinishNotification] + 259
15  com.apple.AppKit               0x91f859f8 -[NSApplication _sendFinishLaunchingNotification] + 84
16  com.apple.AppKit               0x91f84518 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 277
17  com.apple.AppKit               0x91f8422e -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 377
18  com.apple.CoreFoundation       0x96cf7548 -[NSObject performSelector:withObject:withObject:] + 72
19  com.apple.Foundation           0x965b421a __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 121
20  com.apple.Foundation           0x965b2fcd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 476
21  com.apple.Foundation           0x965b2da1 _NSAppleEventManagerGenericHandler + 234
22  com.apple.AE                   0x935e4045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
23  com.apple.AE                   0x935cdb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
24  com.apple.AE                   0x935cda54 aeProcessAppleEvent + 253
25  com.apple.HIToolbox            0x97fe5fea AEProcessAppleEvent + 103
26  com.apple.AppKit               0x91f812af _DPSNextEvent + 1301
27  com.apple.AppKit               0x91f808ab -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
28  com.microsoft.Outlook          0x00025d8a CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 32046
29  com.apple.AppKit               0x91f7cc22 -[NSApplication run] + 911
30  com.apple.AppKit               0x9221118a NSApplicationMain + 1054
31  com.microsoft.Outlook          0x0001e23a CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 478

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x95a9490a kevent + 10
1   libdispatch.dylib              0x98476c58 _dispatch_mgr_invoke + 969
2   libdispatch.dylib              0x984756a7 _dispatch_mgr_thread + 53

Thread 2:
0   libsystem_kernel.dylib         0x95a9402e __workq_kernreturn + 10
1   libsystem_c.dylib              0x968e9ccf _pthread_wqthread + 773
2   libsystem_c.dylib              0x968eb6fe start_wqthread + 30

Thread 3:
0   libsystem_kernel.dylib         0x95a9402e __workq_kernreturn + 10
1   libsystem_c.dylib              0x968e9ccf _pthread_wqthread + 773
2   libsystem_c.dylib              0x968eb6fe start_wqthread + 30

Thread 4:
0   libsystem_kernel.dylib         0x95a9402e __workq_kernreturn + 10
1   libsystem_c.dylib              0x968e9ccf _pthread_wqthread + 773
2   libsystem_c.dylib              0x968eb6fe start_wqthread + 30

Thread 5:
0   libsystem_kernel.dylib         0x95a93bb2 __semwait_signal + 10
1   libsystem_c.dylib              0x9689c7b9 nanosleep$UNIX2003 + 187
2   com.apple.Foundation           0x96617167 +[NSThread sleepForTimeInterval:] + 170
3   com.microsoft.mcp              0x0146a189 RegisterWindowForMouseMoveEvents + 1004
4   com.apple.Foundation           0x965d6f7d -[NSThread main] + 45
5   com.apple.Foundation           0x965d6f2d __NSThread__main__ + 1582
6   libsystem_c.dylib              0x968e7ed9 _pthread_start + 335
7   libsystem_c.dylib              0x968eb6de thread_start + 34

Thread 6:: Dispatch queue: com.apple.root.default-priority
0   libsystem_kernel.dylib         0x95a91c22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x95a911f6 mach_msg + 70
2   com.apple.CoreFoundation       0x96c8c0ea __CFRunLoopServiceMachPort + 170
3   com.apple.CoreFoundation       0x96c95214 __CFRunLoopRun + 1428
4   com.apple.CoreFoundation       0x96c948ec CFRunLoopRunSpecific + 332
5   com.apple.CoreFoundation       0x96c94798 CFRunLoopRunInMode + 120
6   com.apple.Foundation           0x96599f03 -[NSConnection sendInvocation:internal:] + 2836
7   com.apple.Foundation           0x965991cc -[NSDistantObject forwardInvocation:] + 270
8   com.apple.CoreFoundation       0x96cf120e ___forwarding___ + 894
9   com.apple.CoreFoundation       0x96cf0e22 _CF_forwarding_prep_0 + 50
10  com.apple.Foundation           0x96598201 -[NSConnection rootProxy] + 347
11  com.apple.AppKit               0x9257bd57 findServer + 366
12  com.apple.AppKit               0x921709e9 -[NSSpellChecker _chosenSpellServer:launchIfNecessary:] + 215
13  com.apple.AppKit               0x92571c0e -[NSSpellChecker _checkSpellingAndGrammarInString:range:enclosingRange:offset:types:options:orthography:inSpellDocumentWithTag:mutableResults:wordCount:] + 1685
14  com.apple.AppKit               0x9216dcaf NSSpellCheckerCheckString + 9822
15  com.apple.AppKit               0x9216b5f5 -[NSTextCheckingOperation main] + 156
16  com.apple.Foundation           0x965c449f -[__NSOperationInternal start] + 1177
17  com.apple.Foundation           0x965c3fff -[NSOperation start] + 67
18  com.apple.Foundation           0x965d8152 ____NSOQSchedule_block_invoke_2 + 135
19  libdispatch.dylib              0x98474e11 _dispatch_call_block_and_release + 15
20  libdispatch.dylib              0x98475e70 _dispatch_worker_thread2 + 231
21  libsystem_c.dylib              0x968e9b24 _pthread_wqthread + 346
22  libsystem_c.dylib              0x968eb6fe start_wqthread + 30

Thread 7 Crashed:
0   libobjc.A.dylib                0x9464ed44 objc_msgSend + 20
1   com.microsoft.setupui          0x0301e756 SetupUI_IsActivityAllowed + 63265
2   com.microsoft.setupui          0x0301e492 SetupUI_IsActivityAllowed + 62557
3   com.microsoft.setupui          0x030165ef SetupUI_IsActivityAllowed + 30138
4   com.apple.Foundation           0x965d6f7d -[NSThread main] + 45
5   com.apple.Foundation           0x965d6f2d __NSThread__main__ + 1582
6   libsystem_c.dylib              0x968e7ed9 _pthread_start + 335
7   libsystem_c.dylib              0x968eb6de thread_start + 34

Thread 7 crashed with X86 Thread State (32-bit):
  eax: 0x00000001  ebx: 0x0301e709  ecx: 0x9292058c  edx: 0x00000000
  edi: 0x00000000  esi: 0x9292058c  ebp: 0xb038cce8  esp: 0xb038ccac
   ss: 0x00000023  efl: 0x00010202  eip: 0x9464ed44   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
  cr2: 0x00000001
Logical CPU: 14

Answer
Answer
This is a complicated error with several options to fix.

EXC_BAD_ACCESS Error

http://www.office.mvps.org/error/EXC_BAD_ACCESS.html
 
How To Install, Reinstall and Update Office 2011

http://www.office.mvps.org/install/reinstall_office2011.html

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer
In that case the next thing I would try is the following:

1. Download the latest OS X COMBO update from Apple.com and boot using Safe Mode.
2. Install the COMBO update over Mac OS X even if you already are at that update level
3. Completely remove Office 2011 following these instructions
4. Restart the computer
5. Run Disk Utility to repair permissions on the startup volume
5. Install Office 2011 while connected to the internet
6. Allow Office 2011 to install its updates
7. Weed fonts (see link below for details)

Follow these tips for a successful install of Microsoft Office
http://www.officeformachelp.com/2010/10/install-office-2011/

I am an unpaid volunteer and do not work for Microsoft. "Independent Advisors" work for contractors hired by Microsoft. "Microsoft Agents" work for Microsoft Support.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated March 12, 2019 Views 25,192 Applies to: