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Q: Windows Update Client failed to detect with error 0x80240438 This thread is locked from future replies

I see a ton of these errors in the forums but very little prescriptive help to solve.

I have tried the method where you stop services and rename the software distribution folders many times as well as the online Fixit tool and the manual steps contained therein to no avail.

When I first upgraded to 10041 Windows Update worked just fine.

The first set of updates worked fine as well.

Then in the middle of an update for a driver, it failed. Since then it will not look for Windows updates and fails with the well known:

There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help - (0x80240438).

If I check C:\Windows\SoftwareDistribution\reportingevents.txt I can see all of the failures and where it sees a number of updates available, on one day 35 and one day 7, but fails to download them. I can also see it is successfully downloading and installing all the Store beta updates as well as the MSN apps and OneNote. So that works. Just not any Windows updates or the 10049 build.

I am not using a proxy server. And everything worked fine previously so I don't think its anything on my network from client to internet like an IPS or FW. I can download windows updates all the live long day on other Windows 8.1 and 7 machines.

Any help is greatly appreciated as we now cannot even test the new build(s).

From the above reportingevents.txt:

{BE75ECA2-7FF7-4B72-AA42-2BC437D1A179} 2015-04-01 15:15:28:755-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80240438 UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x80240438.
{AB013EF6-BB2E-49D5-BB10-1A7E7FC8BDA4} 2015-04-01 15:15:41:604-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80240438 UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x80240438.
{259663AA-B149-4489-8FCA-7D1CB760A40D} 2015-04-01 15:28:46:278-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80240438 UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x80240438.
{F5722AF2-FEF8-4696-8F47-5D7C3760C43F} 2015-04-01 15:31:27:840-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 35 updates.
{5F2B266B-C60E-409E-B36C-243A6E3F9472} 2015-04-02 06:59:50:482-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 35 updates.
{B551C684-94E0-4537-98BB-CE7D53F73B2F} 2015-04-02 07:01:55:483-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80240438 UpdateOrchestrator Failure Software Synchronization Windows Update Client failed to detect with error 0x80240438.
{AFDCBB2A-2837-468F-B774-41B4FE166B4A} 2015-04-02 07:04:59:898-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 WSAutoUpdate Success Software Synchronization Windows Update Client successfully detected 7 updates.
{813B11F7-1783-4F9C-AD33-FF6642C32882} 2015-04-02 07:05:06:939-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {0B55D9B0-5E5A-4FFB-86F0-60FC6059E646} 1 0 WSAutoUpdate Success Content Download Download started.
{12071D54-1B23-40A5-9C98-6E16559A52B8} 2015-04-02 07:05:11:610-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {CE8682DE-F608-4AFC-BE99-1D2B94976AEE} 1 0 WSAutoUpdate Success Content Download Download started.
{26B18AED-416E-4459-BD1C-31BE19A798F6} 2015-04-02 07:05:16:773-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {9BB42976-FDF9-4FAE-8263-DF5597C98CE6} 1 0 WSAutoUpdate Success Content Download Download started.
{71B2D759-9F0B-4746-971A-0EAEE5B2136E} 2015-04-02 07:05:17:953-0400 1 162 [AGENT_DOWNLOAD_SUCCEEDED] 101 {0B55D9B0-5E5A-4FFB-86F0-60FC6059E646} 1 0 WSAutoUpdate Success Content Download Download succeeded.
{D1EF11E5-502B-462C-9944-FE1B2D5C71C6} 2015-04-02 07:05:18:184-0400 1 181 [AGENT_INSTALLING_STARTED] 101 {0B55D9B0-5E5A-4FFB-86F0-60FC6059E646} 1 0 WSAutoUpdate Success Content Install Installation Started: Windows has started installing the following update: MSN Weather

Answer

A:

Hi,

   I had the same problem and I discovered that the problem happens because the Windows Update Server was setting to looking for news updates in a incorrect address. You should see this if you go to the regedit in this path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\windows\WindowsUpdate. There, in my case, the WUServer was setting as http//10.1.1.8:8350.
   To fix this issue you need to change the register key UseWUServer in this path: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate\AU for the value 0 for the Windows looks for news updates from Microsoft Updates and not in WSUS Server.
  After this restart the windows update service and try again!!

    I hope that you undestand my bad English.

   Best Regards

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Views: 12434 Last updated: December 4, 2017 Applies to: