I have been having the same issue all week.
I am the only account on the machine (physical machine only OS on it), full admin.
I have allowed the machine to try to upgrade on its own unattended it will go to the message in step 2.
I have tried clean boot.
I have tried with Bitlocker off.
Not on a domain.
Here is my process:
1: Go to PC Settings/Update and Recovery/Preview builds check now for updates runs on its own. Click download now, wait 3 hours.
2: Click install now wait 1-2 minutes for bar across screen stating: Couldn’t install Windows Technical Preview We couldn’t update the system Reserved partition. Click close, wait 20-30 seconds on the PC Settings screen until error shows up there: Failed to install the new preview build, please try again later 0xC1900200.
3: On the same PC Settings/Update and Recovery/Preview screen click install now, wait 1 second get error: Failed to install the new preview build, please try again later 0x8024200D.
4: Click Install now again get error: Failed to install the new preview build, please try again later 0x80246007.
5: Step 4 will repeat until I exit PC Settings at which point I return to step 1.
I am less concerned with getting the update installed quickly and more interested in working out a solution, so I am willing to attempt multiple fixes. It seems to me that many others are having this same problem or a variation of the same problem, and I believe that wiping the drive and doing a clean install then upgrading is a poor solution.
I saw this on a similar post:
I suggest you to try the following methods and check if it works for you.
If you have connected any external devices other than mouse and keyboard, then try disconnecting it and check if you are able to install the update or not.
Before install the Build-9860 update, try installing all the updates other than this and then restart the computer. Once after restarting the computer, try installing the build-9860 update.
If you have installed any third party security software on your computer, then try disabling it and then try to install the update and check if the issue persists.
Disclaimer: Disable Antivirus\Firewall temporarily and then check for the issue. Sometime they
might conflict. Please make sure that you enable the antivirus software\firewall after performing the test to keep your computer protected.
Method 1: Only mouse(laptop has a keyboard), even unplugged second monitor no difference.
Method 2: Check. No updates available, Java and Adobe also up to date.
Method 3: Only running MSE/Windows defender and have tried disabling it, again no difference.
from the thread here: http://answers.microsoft.com/en-us/windows/forum/windows_tp-windows_update/while-trying-to-install-the-build-9860-update-for/a6cc0115-3766-493a-9d3d-24e32b4006b2
I did this:
If you are still facing the same issue, then I suggest you to reset Windows Update Components and check if it helps.
Follow the steps to reset Windows Update Components:
a. Open a command prompt. To do this, use one of the following methods, depending on your version of Windows:
From the Start screen, swipe in from the right side to display the charms, select Search, and then search for cmd. (Or, if you are using a keyboard and mouse, type cmd at the Start screen.) In the search results, press-and-hold or right-click Command Prompt, and then select Run as Administrator.
b. Stop the BITS service, the Windows Update service, and the Cryptographic service. To do this, at a command prompt, type the following commands. Make sure that you press Enter after you type each command.
- net stop bits
- net stop wuauserv
- net stop appidsvc
- net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
d. If this is your first attempt at resolving your Windows Update issues by following the steps in this article, you should skip step 4 and go to step 5. You should follow step 4 at this point in the troubleshooting only if you cannot resolve your Windows Update issues after you follow all steps except step 4. (Step 4 is performed by the "Aggressive" mode of the Fix it Solution that was mentioned earlier.)
- Rename the software distribution folders backup copies. To do this, at a command prompt, type the following commands. Make sure that you press Enter after you type each command.
- Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
- Ren %systemroot%\system32\catroot2 catroot2.bak
e. Restart the BITS service, the Windows Update service, and the Cryptographic service. To do this, at a command prompt, type the following commands. Make sure that you press Enter after you type each command.
- net start bits
- net start wuauserv
- net start appidsvc
- net start cryptsvc
f. Restart the computer and then check for the Build-9860 update.
Please reply with the status of the issue so that we can help further to fix this issue.
Basith M – Microsoft Support
Results both without and then again with step 4 (d) = no change.