Question

Q: There were some problems installing updates via Windows Update This thread is locked from future replies

Everything works fine until the option is activated in Windows Update called "Give me updates for other Microsoft products when i update Windows" & got the following error "There were some problems installing updates,... error code (0x8024402f)", checked event viewer log and found the following:

Fault bucket 91074035272, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.9926.2
P2: 8024402f
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 0
P6: 0
P7: 80072ee2
P8: UpdateOrchestrator
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0

Answer

A:

Hi,

Please try to manually reset the Windows Updates Components and check if that helps fix the issue.


a) Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.

b) Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

c) Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

d) Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

e) Type Exit in the Command Prompt to close it.

Let us know if it helps.

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150 people were helped by this reply

Answer

A:

Hi Waseem,

Thank you for posting your query on the Microsoft Communities.

Sorry to know that you are experiencing issues installing updates on Windows 10 Technical Preview. Let me try and assist you with the issue you are experiencing.

The error code 0x8024402f usually occurs when there is connection issue with the Internet.

Follow these methods and check if it helps:

Method 1:

The Windows Update Troubleshooter fixes some problems with Windows Update, and it might resolve this error for you.

Follow these steps:

a. On the Start search, type 'find and fix problems' and choose 'Find and Fix problems'.

b. Click on 'System and Security' and click 'Windows update'.

c. Follow the onscreen instruction to run the troubleshooter.


Method 2:
If that does not help, disable third party antivirus on your computer.

Important: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Let us know the result. If you have further queries, we will be happy to help.

Did this solve your problem?

Sorry this didn't help.

85 people were helped by this reply



 
Question Info

Views: 57404 Last updated: December 13, 2017 Applies to: