Bitlocker recovery on windows 10 mobile 10586.71

My Lumia 730 running W10M 10586.71 crashed and restarted into Bitlocker recovery blue screen after restoring a backup. Windows device recovery tool is unable to find the device and i am left with a bricked device. Need help ASAP!

Hi Ayush,

Thank you for your reply.

To assist you in a better way please answer the below questions.

- Is this is a new phone and was someone else using this phone before?

- Did you connect the phone to any exchange server like Office, School, etc.?


I suggest you to use Nokia recovery tool and check if he can recover the phone.


Else if you have the Bit locker key on a thumb driver or SD card, you can decrypt the Bit Locker from recovery environment that you needs to contact the Nokia service center.



Guru Kiran

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Question Info

Last updated November 24, 2019 Views 867 Applies to: