Hello,
Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.
I suggest you to try the below steps and check if it helps.
Method 1:
I suggest you to run the Windows Update troubleshooter and check if it helps.
1. Click on search bar next to Start Menu.
2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.
3. Click on View All on the left panel of the screen.
4. Click on Windows Update
5. Click on Next and follow the prompts to run the troubleshooter. Restart the PC and check.
If the above steps doesn't work, try the below automatic Windows troubleshooter
and check if it helps.
Troubleshoot problems with installing updates
http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-10
If the above steps doesn't help, try the below and check.
Method 2:
I would suggest you to manually reset the Windows update components and check if it helps.
Reset Windows update components.
Resetting Windows Update Components will fix corrupt Windows Update Components and help you to install the Windows Updates. Please follow the below steps to reset the Windows Updates Components manually:
- Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
- Stop the BITS, Cryptographic,
MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
- net stop wuauserv
- net stop cryptSvc
- net stop bits
- net stop msiserver
- Now rename the SoftwareDistribution and
Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
- ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
- ren C:\Windows\System32\catroot2 Catroot2.old
- Now, let’s restart the BITS, Cryptographic,
MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the
ENTER key after you type each command.
- net start wuauserv
- net start cryptSvc
- net start bits
- net start msiserver
5. Type Exit in the Command Prompt to close it.
Now you may try running the Windows Updates and check if the above steps resolve the issue.
For reference: https://support.microsoft.com/en-us/kb/971058
Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry
incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/)
How to back up and restore the registry in Windows
Hope this helps. Please do let us know if you need any further assistance.
Thank You.