Build 14986 - Error Code 80240031

***Edit:  2016.12.08 - 4:00pm PST***

There has been a great deal of research done on this.  As usual, Insiders have done some creative workarounds while trying to get past the error!  Good news:  the workaround is simple.  Run this troubleshooter!

https://support.microsoft.com/en-us/kb/971058

This tool performs a number of actions which will get you back to a clean update state.  You will need an active internet connection to download this tool and to re-download build 14986 as needed.  Once the tool has completed, return to the Settings panel and re-scan for updates.  14986 should download as expected.

**NOTE**  In this thread and on a few websites, there have been recommendations to edit your registry and set two regkeys to zero.  While this may have helped for this particular build, it is important that you restore these regkeys back to their original value if you changed them.  This will impact your ability to receive future updates.  If you did not make any registry edits, no changes are required and you may skip this note.

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Hello Insiders!

We released build 14986 today to the Fast ring and know you're excited to install and check it out.  It seems that some users are hitting an error code while the build is attempting to download:  80244031.

If you're hitting this while trying to install this new build, please share the following details:

  • Which language/country version are you using?  (Example:  EN-US for English/United States)
  • Which edition of Windows10 do you have installed?  Home/Pro/Enterprise
  • Is your machine x86 or x64?
  • If you restart your computer, does it display the same error again?

Should you have any additional details that would be helpful in our investigation, please share!

Thank you as always,
Jason

 

Discussion Info


Last updated July 25, 2019 Views 25,347 Applies to:

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EN-US 64-bit Pro. Updating from Build 14971.

Update 1: Reboot did NOT resolve the issue. However, deleting contents of C:\Windows\SoftwareDistribution\Downloads has at least forced it to start download again.

Update 2: Download again did NOT resolve the issue. Got an error Error 0x8024401f followed by the error 80244031. Can see that C:\Windows\SoftwareDistribution\Downloads DID get a new download "25fed0b50e411c492f2534985f43d82b" that weighs in at a whopping 0KB with 153 files.

en-US 64-bit Pro & Enterprise. Updating from 14971 on both. Reboot did not resolve the issue.
  • Which language/country version are you using? EN-US
  • Which edition of Windows10 do you have installed?  Pro
  • Is your machine x86 or x86? x64
  • If you restart your computer, does it display the same error again? Same after reboot
Thanks,
Jason: "Is your machine x86 or x86?" I think you meant for one of those to be x64. :-)

I will check my Surface Book in about an hour.
Ha! Nice catch, thank you.  :)

  • Which language/country version are you using?  (Example:  EN-US for English/United States)

EN-US

  • Which edition of Windows10 do you have installed?  Home/Pro/Enterprise

Pro

  • Is your machine x86 or x64?

x64 (surface pro 4)

  • If you restart your computer, does it display the same error again?

It did. I restarted a few times. Even deleted the update files and it failed a few times more. Then it just started installing no prob after I hit retry again. Currently downloading.

6 laptops

3 pcs

2 tablets

All devices - EN-US

All but 1 tablet - X64

Both tablets - Home edition

5 laptops - Pro edition

1 laptop - Home edition

Rebooting didn't help on any of them

This does not include any of my computers at work which I haven't done yet

EN-US for English/United States

Pro version

x64

Yes, restart still shows.

Let me know if you need to know anything else.

Don't know if this helps, but this is in event viewer:

Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.14971.1000
P2: 80240031
P3: A6F78ED6-C86C-4B75-9D1C-1FBC18DADD5F
P4: Download
P5: 1
P6: 0
P7: 0
P8: UpdateOrchestrator
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0

Attached files:

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: daa66785-f803-4586-9a66-b571fdaba139
Report Status: 1074003968
Hashed bucket:

Fault bucket , type 0
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.14971.1000
P2: 80240031
P3: A6F78ED6-C86C-4B75-9D1C-1FBC18DADD5F
P4: Download
P5: 1
P6: 0
P7: 0
P8: UpdateOrchestrator
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDB9.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_10.0.14971.1000_3381d3e1355d8814715ebe03b2f38d2b885e3f_00000000_cab_03b8cdc8

Analysis symbol:
Rechecking for solution: 0
Report Id: daa66785-f803-4586-9a66-b571fdaba139
Report Status: 4
Hashed bucket:

Fault bucket 127722228950, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.14971.1000
P2: 80240031
P3: A6F78ED6-C86C-4B75-9D1C-1FBC18DADD5F
P4: Download
P5: 1
P6: 0
P7: 0
P8: UpdateOrchestrator
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDB9.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_10.0.14971.1000_3381d3e1355d8814715ebe03b2f38d2b885e3f_00000000_220cd441

Analysis symbol:
Rechecking for solution: 0
Report Id: daa66785-f803-4586-9a66-b571fdaba139
Report Status: 268435456
Hashed bucket: c9a0350e2324060cc1c5a336ffe660bd

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
 and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Mine started downloading (currently 30%) after deleting contents from Downloads folder. I will update if it succeeds.

EN-US x64 Pro. Updating from 14971

Hi Jason,

My machine' spec. are as followed. 

  • Which language/country version are you using?  (Example:  EN-US for English/United States)
    • EN-US 
  • Which edition of Windows10 do you have installed?  Home/Pro/Enterprise
    • Windows 10 Pro 14971
  • Is your machine x86 or x64?
    • x64
  • If you restart your computer, does it display the same error again?
    • yes.

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