Q: Windows store purchase error: Sorry, this app cannot be installed because your pc might not meet some of the requirements

I can not install free app



Hello Zoran,

Thank you for posting your question on Microsoft community.

I would like to know some information about the issue so that we could help you better.

Is the issue specific to installing one app?

I appreciate you for providing details about the issue.

This issue may occur either due to corrupt Windows store files or if your computer is using any proxy connection.

I would suggest you to try following methods and check if it helps.

Method 1:
Reset Windows store and check. Please follow these steps:

a. Press Windows + R keys to open run window.

b. In run window, type the following command and click ok.


If it does not help, use method 2.

Method 2:
Disable proxy and then check the issue. Please follow these steps:

a. Press Windows + R keys, type inetcpl.cpl in run window and click ok.

b. Click "Connections" tab and then click "LAN settings".

c. Click to uncheck "Use a proxy server for your LAN" box.

d. Click ok, apply and ok.

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

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Question Info

Views: 89 Last updated: January 28, 2018 Applies to: