Troubleshooting: Windows 10 PC - Metro Apps Not Launching

Hello Insiders,

We've received reports that some users are having difficulty launching Metro apps in various builds of Windows 10.  There was a previous thread that had workaround steps, but given the evolution of Win10 over the past year, those steps could actually put your PC into a worse state.  With the help of the Engineering folks, we've put together the following steps for you to work through if you're encountering this issue.

Please start with the first steps (lower impact/effort) and work through them one by one.  Once you complete a step that fixes your issue, you're good to go.  No need to work through additional steps at that point.   Let's get started:

Get latest App updates

  • Launch the Store app and under your Microsoft Account picture (or icon) to left of the Search Box
  • Click and select ‘Downloads and updates’
  • Click ‘Check for updates’ and Update all the apps (if any aren’t updated). Retry any updates that may have failed.

If your Store app itself is not launching, attempt to manually try app updates using the following steps:

  • If you have another user account on the machine, login as the other user and try to get app updates using above steps.
  • If you don’t have another user account on the affected PC, open a command prompt and type the below to trigger a check for app updates:

schtasks /run /tn "\Microsoft\Windows\WindowsUpdate\Automatic App Update"     

Get latest Windows updates

We’re continually releasing fixes to improve reliability & security of the system. To manually get the latest Windows update, Start the Settings app (e.g. with Windows Key + I), click on ‘Update & Security’. And under Window Update, check for latest updates and install them.

If updating the apps and/or the OS did not help, please continue with the following steps:

Run TroubleShooter Tool

If some apps work on a different user but not on others, then run the trouble shooter tool mentioned in (https://support.microsoft.com/en-us/kb/3092053)

Try Disabling 3rd party software at startup

If all apps aren’t launching, try ruling out interference from third-party apps

  • Open task manager
  • Click on Startup tab
  • Right click on apps that don’t have Publisher as Microsoft. Click Disable on the popup
  • Restart the machine

Uninstall and reinstall specific app

  • Right-click on the App tile in the Start screen or the app entry in the App list
  • Click uninstall in the context menu if it is available
  • Launch the Store app (if working) and search for your app and attempt to reinstall


Attempt Reinstall apps for the user via powershell

In some circumstances the Store app itself may not launch.  If this happens try these steps:

  • Open an administrator command prompt, and type ‘powershell.exe’ (no quote marks)
  • Type and enter each of the following commands in the same powershell command prompt in this exact order. Wait for each command to complete before typing the next one.

Get-appxpackage -packageType bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmetadata\appxbundlemanifest.xml")}

$bundlefamilies = (get-appxpackage -packagetype Bundle).packagefamilyname

get-appxpackage -packagetype main |? {-not ($bundlefamilies -contains $_.packagefamilyname)} |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmanifest.xml")}


Attempt Store cache reset

  • Open an administrator command prompt, and type ‘wsreset.exe’ (no quotes)
  • Attempt to re-launch the Store app and check for application updates

Create Another User Account

Through the Settings App, create another user (using MSA or Local account) and login as the new user. Note, through this user you may not have access to certain folders (such as user Documents, Pictures etc.) as the other user in which case you may need to copy those over to a shared location on the system.

System Restore

If you have used System restore to create earlier restore points, attempt to go back to an earlier restore point using System Restore. Note – however this may cause you to recent state until the last restore point


Sharing System Logs

If you have completed all of the above steps and your apps are still not launching as expected, there are logs you can pull that will assist in further investigation. Please complete the following:

  • Download the following file:  Event Log Tracing
  • Unzip the downloaded file to the following location:  c:\temp
  • Open a command prompt with administrative rights [right-click start, select command prompt (admin)]
  • Type cd c:\temp
  • Type Powershell
  • Type Set-ExecutionPolicy -ExecutionPolicy unrestricted
  • Type .\GetEvtLogs-Desktop.ps1
  • A log output file will be generated to the following location:
    c:\Users\(profile name)\AppData\Local\Temp\
    The log name will be something similar to AppxLogs#######.####.zip



  • Once this is available, please post to this thread stating that you've created these logs and we'll send you a private message to obtain them.  Please do not share these logs publicly due to the information they contain (such as system-specific data).

Additional Information:

As part of this effort, we've reviewed user feedback and logs submitted via the Windows Feedback application.  Through that investigation, we've discovered some changes we can make to the OS that will help prevent users from ending up in this state.  This is your feedback in action!  We'll be working on those changes and they will roll out in a future build.

Thank you!

- Jason

 

Discussion Info


Last updated December 11, 2018 Views 56,420 Applies to:

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Lee

Glad to hear it worked for you, I've been at it since November, I hoped that the logs would get something going. But...?

john

The first command in the PowerShell did the job.

Get-appxpackage -packageType bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmetadata\appxbundlemanifest.xml")}

Thanks!

No luck with any of the steps mentioned above. In my case, the "Get Started" app says "The video failed to play". This is unfortunate because I was hoping to showcase this app to our users at work to help them transition from Win7/Win8.1 to Win10. 
Has anyone received a response once uploading the logs? I never got a word back, this has become a bit frustrating.

Hi All,

If anyone is still experiencing Apps not loading or launching, CREATE A NEW USER ID ON YOUR COMPUTER. Once the new User Account on the computer is active, log back into your old User ID and give the new User ID, Administrator Rights. Log out of your old User ID and log into your New User ID and see if the Apps load and run.

If they run, then your old User ID became corrupted. Once your transfer all your Emails, Favorites and Documents outside of the old USER ID, then you can delete that Account and left-over files.

thecreator - Running Win 10 64-Bit 17134.286
Also running Insider 64-Bit 17763.1, 18247.1001
And Insider 32-Bit 17763.1
This is not solution!
I did it twice and at first time it worked, but after a some period (after the UWP software updates in the Store), an bug is returned. I have written about this more than once. Please, note in future that this is a temporary solution to the problem.
Creating a new used ID along with all the steps jason recommended didn't work for me, I Shared System Logs a week ago and never received a reply. Still waiting on MS to resolve it. 3 months now!

I've created the AppxLogs#####.zip file as requested. Let me know where I can send them.

 thank you I need help on this

This is not solution!
I did it twice and at first time it worked, but after a some period (after the UWP software updates in the Store), an bug is returned. I have written about this more than once. Please, note in future that this is a temporary solution to the problem.

Hi 23W,

When you run Error Check / ChkDsk from within the operating system, it finds no errors. When you run the same from a different copy of the same operating system, it finds and fixes the errors.

Windows 10, can't seem always to find errors within its own operating system, but can find on another copy of  Windows 10 on the same computer in dual boot configuration, I have learn.

And if you don't have another copy of Windows 10, I use Glary Utilities, which find errors, that Windows 10, can't detect.

From Glary Utilities ( http://www.glarysoft.com/ ), I can schedule Check Disk and Repair of the operating system, and restart to Repair.

But if your operating system, is constantly being corrupted, perhaps the Memory Stick/s are going bad or are bad. Not including the Hard Drive itself.

I am not discounting an existing bug. But always run, ChkDsk /F before installing an upgrade and after the upgrade.

thecreator - Running Win 10 64-Bit 17134.286
Also running Insider 64-Bit 17763.1, 18247.1001
And Insider 32-Bit 17763.1

I can't understand you. Chkdsk do not scans and fixes errors in operation system! It performs scan on file system errors (FAT\FATExt\NTFS). If your HDD contains error which can't be found in working OS it is very strange. Who else can found and fix errors in proprietary NTFS file system than MS? Do your know that NTFS standard is not opened?! I do not advise to use any third-party utility for fix some bugs that not found by chkdsk.

P.S.: For searching OS distributive errors you should use SFC /scannow.

P.P.S.: My file system is ok and distributive is ok, too.

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