Troubleshooting: Windows 10 PC - Metro Apps Not Launching

Hello Insiders,

We've received reports that some users are having difficulty launching Metro apps in various builds of Windows 10.  There was a previous thread that had workaround steps, but given the evolution of Win10 over the past year, those steps could actually put your PC into a worse state.  With the help of the Engineering folks, we've put together the following steps for you to work through if you're encountering this issue.

Please start with the first steps (lower impact/effort) and work through them one by one.  Once you complete a step that fixes your issue, you're good to go.  No need to work through additional steps at that point.   Let's get started:

Get latest App updates

  • Launch the Store app and under your Microsoft Account picture (or icon) to left of the Search Box
  • Click and select ‘Downloads and updates’
  • Click ‘Check for updates’ and Update all the apps (if any aren’t updated). Retry any updates that may have failed.

If your Store app itself is not launching, attempt to manually try app updates using the following steps:

  • If you have another user account on the machine, login as the other user and try to get app updates using above steps.
  • If you don’t have another user account on the affected PC, open a command prompt and type the below to trigger a check for app updates:

schtasks /run /tn "\Microsoft\Windows\WindowsUpdate\Automatic App Update"     

Get latest Windows updates

We’re continually releasing fixes to improve reliability & security of the system. To manually get the latest Windows update, Start the Settings app (e.g. with Windows Key + I), click on ‘Update & Security’. And under Window Update, check for latest updates and install them.

If updating the apps and/or the OS did not help, please continue with the following steps:

Run TroubleShooter Tool

If some apps work on a different user but not on others, then run the trouble shooter tool mentioned in (https://support.microsoft.com/en-us/kb/3092053)

Try Disabling 3rd party software at startup

If all apps aren’t launching, try ruling out interference from third-party apps

  • Open task manager
  • Click on Startup tab
  • Right click on apps that don’t have Publisher as Microsoft. Click Disable on the popup
  • Restart the machine

Uninstall and reinstall specific app

  • Right-click on the App tile in the Start screen or the app entry in the App list
  • Click uninstall in the context menu if it is available
  • Launch the Store app (if working) and search for your app and attempt to reinstall


Attempt Reinstall apps for the user via powershell

In some circumstances the Store app itself may not launch.  If this happens try these steps:

  • Open an administrator command prompt, and type ‘powershell.exe’ (no quote marks)
  • Type and enter each of the following commands in the same powershell command prompt in this exact order. Wait for each command to complete before typing the next one.

Get-appxpackage -packageType bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmetadata\appxbundlemanifest.xml")}

$bundlefamilies = (get-appxpackage -packagetype Bundle).packagefamilyname

get-appxpackage -packagetype main |? {-not ($bundlefamilies -contains $_.packagefamilyname)} |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmanifest.xml")}


Attempt Store cache reset

  • Open an administrator command prompt, and type ‘wsreset.exe’ (no quotes)
  • Attempt to re-launch the Store app and check for application updates

Create Another User Account

Through the Settings App, create another user (using MSA or Local account) and login as the new user. Note, through this user you may not have access to certain folders (such as user Documents, Pictures etc.) as the other user in which case you may need to copy those over to a shared location on the system.

System Restore

If you have used System restore to create earlier restore points, attempt to go back to an earlier restore point using System Restore. Note – however this may cause you to recent state until the last restore point


Sharing System Logs

If you have completed all of the above steps and your apps are still not launching as expected, there are logs you can pull that will assist in further investigation. Please complete the following:

  • Download the following file:  Event Log Tracing
  • Unzip the downloaded file to the following location:  c:\temp
  • Open a command prompt with administrative rights [right-click start, select command prompt (admin)]
  • Type cd c:\temp
  • Type Powershell
  • Type Set-ExecutionPolicy -ExecutionPolicy unrestricted
  • Type .\GetEvtLogs-Desktop.ps1
  • A log output file will be generated to the following location:
    c:\Users\(profile name)\AppData\Local\Temp\
    The log name will be something similar to AppxLogs#######.####.zip



  • Once this is available, please post to this thread stating that you've created these logs and we'll send you a private message to obtain them.  Please do not share these logs publicly due to the information they contain (such as system-specific data).

Additional Information:

As part of this effort, we've reviewed user feedback and logs submitted via the Windows Feedback application.  Through that investigation, we've discovered some changes we can make to the OS that will help prevent users from ending up in this state.  This is your feedback in action!  We'll be working on those changes and they will roll out in a future build.

Thank you!

- Jason

 

Discussion Info


Last updated December 11, 2018 Views 56,420 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

jason


Running 1507 10240.16683

Store app is not launching

Uninstall and reinstall specific app

          > uninstall not in context menu

Attempt Reinstall apps for the user via powershell

Get-appxpackage -packageType bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmetadata\appxbundlemanifest.xml")}

          > lots of red

$bundlefamilies = (get-appxpackage -packagetype Bundle).packagefamilyname

and

get-appxpackage -packagetype main |? {-not ($bundlefamilies -contains $_.packagefamilyname)} |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "\appxmanifest.xml")}

         > no action

wsreset.exe

ms-windows-store:PurgeCashes

        > Invalid value for registry


no help for me.

I have same result. Nothing from Jason post to helped me.

Small addition: TroubleShooter Tool finds emergency issue 70008 and NOT FIXED it.

I have same result. Nothing from Jason post to helped me.

Small addition: TroubleShooter Tool finds emergency issue 70008 and NOT FIXED it.

I also ran the tool and received "issue not present" result
but i have :(

I have the same problem (Apps and Store not working) and none of this worked

thanks

So I have now performed all these instructions, created a new account, performed the re-install, and even performed an in place upgrade on windows now, yet I still have no windows store. 
I went back to windows 7 even though I had to reinstall a lot of stuff b/c I waited until after 30 days.

I went back to windows 7 even though I had to reinstall a lot of stuff b/c I waited until after 30 days.

anyway to fix it so we can go back to 7/8 after the 30 days without all the reinstall? 10 is a wash!

Tried all the above, but still Store and most Apps not working.

Everyday some 10 fails to update Apps (those that don't open)

A good summary of what to do, but nothing new to us who have been waiting for MS to resolve this (and don't want to re-install/refresh Win10).

Running 1511 10586.104

Unfortunately, this is old bug, but not fixed yet!

This is pleased that MS decide to resolve it.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.