Surface Book: Toucscreen does not work anymore

After installing the latest release my Touchscreen doesn't work anymore (pen+finger).

Running the UEFI Setup touch is working, so I'm sure it's no Hardware defect.

Are there any known issues with Build 14342.rs1_release 160506-1708?

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More often than not when a device isn't working it is because the driver has become corrupted. Re-installing a fresh copy should help

Completely remove the current driver and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly?SignedIn=1

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I also am having this problem. I have posted in the community forum and have not been able to resolve the issue.

Attached link to my post.

My community post on this issue

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Have you checked with the Surface support site as it has updates for the system. at this location Surface Support 
I'm a unpaid independent Advisor/volunteer

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I received an update a few days ago. That's where the Trouble began.

But I'm going to install the Driver package Win10_160900_2 anyhow. Maybe it works. 

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Ok! I found a solution to my problem! Thanks to JoeNamco for helping me find the surface support site which suggested I do the following:

link to touchscreen troubleshooting page

  1. Re-start your PC. (this did not fix the issue)
  2. Wipe it off. Use a microfiber cloth if possible. (this did not fix it either)
  3. Search Calibrate the screen for pen or touch input from the task bar and select the top result. Hit the Setup button and follow the prompts. ( This fixed it!, it appears I had to re-designate the surface screen as a touch screen. Perhaps the update un-designated it as a touch screen)
  4. Search Device manager from the task bar and select the top result. Select Monitors and right click on the name of your monitor. If one of the menu items is enable, choose that.
  5. Repeat process number four above, but this time choose Update driver software from the right-click menu.

I recalibrated the screen afterwards for touch and pen input just to be on the safe side, but it appeared to not be needed.

Thanks for the help guys!

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You're a lucky one.

Unfortunately it doesn't work for me and the driver package was also no ****...

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A short update about my attempts to solve this...

  1. Uninstalling Surface Touch and Surface Display in the Device Manager (incl. Delete Drivers)
  2. Installing the latest Surface Driver Package from the support-site
  3. Rollback the updates with systemrecovery
  4. Reinstallation of the latest updates
  5. Trying to recalibrate the touchscreen

Of course with a reboot after each step.

At last nothing changed, the touchfuncionality is still not available.
(except in the UEFI Setup and the other Recovery Tools)

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believe it or not... the dispay's working again.

I booted my Surface connected to my dock with two additional Displays and had been able to run the calibration finally. And voila... it works.

Anyhow a strange behavior.

Thanks to all of you.

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Well, I am writing back because it stopped working this morning.

I plugged it into my dock on my desk.

Woke it up from sleep. It had the same old issue of spinning circles on a blue background at the login screen again. So I had to press and hold the power button for a while to reboot.

Touch worked before the reboot.

Touch and pen no longer work after the reboot.

This is all very annoying behavior.

The calibration settings are not fixing it this time. 

I tried the calibration both docked and undocked with no success.

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Hi Robert,

I had been to optimistic as well. I thought I fixed it but I didn't.

But I found a new workaround ...

I changed the energy settings for 'closing' to 'do nothing' (sorry for the translation, I hope you can imagine what I mean).

After a reboot the touchscreen is still disabled, but once I close the surface and open it again it works!

Maybe it works for you as well?

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Last updated May 18, 2018 Views 77 Applies to: