Getting error "video memory management internal".

Original Title: Anyone else has a "video memory management internal" crash?

Twice today my computer has crashed and said something about a "video memory management internal" error.

 

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Last updated December 8, 2019 Views 154,061 Applies to:

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Hi,

Thank you for posting your query in Windows 10 Technical Preview.

The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check indicates that the video memory manager has encountered a condition that it is unable to recover from.

This bug check is usually caused by a video driver behaving improperly.

For better understanding of the issue, I want to know:

  1. What is the make and model of your computer?
  2. Are you able to boot to the desktop?
  3. What is the exact error code or message are you getting?

If you are unable to boot the system try booting it in safe mode.

Boot the computer in safe mode.

I suggest you to restart the computer in safe mode with networking and check if the issue persists.Refer to the link below:

How to easily enter safe mode in windows 8? (One-click series)

https://support.microsoft.com/kb/2809468?wa=wsignin1.0

If you are able to boot the computer visit the manufacturer website and update the video driver and test the issue.

Please reply us with the required information after trying the above suggestions.

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 We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Here's the most recent DMP file -- my computer has crashed 3 times today so far.  I'm wondering if it isn't related to the recent "Windows is 'upgrading' my drivers without asking first posts I've been seeing.

https://onedrive.live.com/redir?resid=EB423EC7DEE06AFA!497&authkey=!AIFGuPfXJFoz3Xs&ithint=file%2czip

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Banaticus

It may well be.  There is a known problem with the upgrade driver and yours is dated Feb 6, 2015 and it is the cause of this crash.  I would roll it back to a much earlier driver as a work around.  Unfortunately windows will attempt to reinstall the new one.

I have the same problem.  A daily uninstall until they release either a new driver or a new build where the current driver works

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Thanks for the response.  I guess I'll just set this computer aside and use a different one for the next several days.

We must be getting close to the final release of Windows 10, because they did the same thing when they released Windows 7 and Windows 8.  They had good builds, then they brought out a new build that sucked, everyone that I saw posted how much they didn't like it, then they rolled back some (but not all changes) and tried to ride a groundswell of "see, we listen to you and make changes you like" as it was released.  Having already seen that with Windows 7, it didn't really work with Windows 8.  I don't think it'll really work with Windows 10 either -- you don't compare the release version with the most recent build, you compare it with the really good build that Microsoft threw out a few builds before release.

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I have the same problem. It crashes when I quit out of Blizzards Beta game "Heroes Of The Storm"

Here is my DMP file: http://1drv.ms/1AOvfwC

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It seems to be, at least partly, a problem with Heroes of the Storm - because I'm also running into the VIDEO_MEMORY_MANAGEMENT_INTERNAL BSOD when exiting the game around 30% of the time.

Specs:

Windows 10 TP b9926, Intel Core-i7 3770K, NVidia GeForce GTX 980, 16 GB RAM

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Yea I'm getting the same problem on Windows 10 when quitting Heroes of the Storm and I also get it when using Hearthstone.

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Hi,

For better understanding of the issue, I need some more information:

1) What is the make and model of your computer?

2) What are the troubleshooting steps you have tried so far?

3) What is the exact error message you get?

If you are able to boot to the desktop, please try to install the new build of Windows 10 Technical Preview  10041 and let us know if the issue persists.

Do reply to us with the outcome so that we can help you further.

Did this solve your problem?

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Hi,

Thank you for the information.

To fix the BSOD error, try to boot the system in safe mode with networking.

Windows Startup Settings (including safe mode)

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

Follow the section:

To get to Windows Startup Settings in the Windows Recovery Environment

If you are able to boot the computer to the desktop, try to install the new build 10041 and check the issue.

Do get back to us with the results.

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