Build 14316 DRIVER_POWER_STATE_FAILURE BSOD on a Surface Pro 4

It's seems like this was an issue in builds early last year, but I'm getting in the latest build 14316 on my Surface Pro 4.

My computer crashes to a BSOD using within the first few minutes after I have logged in.  It's possible that either Skype or Skype for Business is a contributor to the problem, but obviously a drive is involved as well.

Any ideas on how to stop this?

 

Question Info


Last updated May 18, 2018 Views 124 Applies to:

Hi,

 

Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.

 

Incompatible or not properly installed graphics card drivers are the most common cause of this issue.

 

I would suggest you to try the methods below and check if it helps.

Method 1: Update display adapter driver.

Check for the latest driver update through Windows Updates.

1.    At the Start screen, type Windows Update.

2.    Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.

3.    When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

 

Method 2: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on Blue Screen of Death (BSOD).

http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

 

Troubleshoot blue screen errors and check if it helps.
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

 

Hope this helps. Do contact us for further queries. We will be happy to assist you.

 

Regards,

Jenith

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