ArcSoft TotalMedia Theatre 6.7.1.199 and Windows 10 Technical Preview

In all builds of Windows 10 Technical Preview up to (and including) 10056, every time when I launch ArcSoft TotalMedia Theatre 6.7.1.199 (this is a multimedia player capable of playing Blu-Ray video discs) (6.7.1.199 is the latest version), a BSOD (Blue Screen of Death) happens.

My PC:

Mb: ASUS P8Z77-V Pro (Intel Z77 chipset)

CPU: Intel Core i5-3570K (socket LGA1155)

RAM: 8 Gb

Graphics Card: (Gigabyte) NVIDIA GeForce GTX 670 2Gb

When I launch the same TotalMedia Theatre on the same PC in Windows 7 or Windows 8.1, it works fine, without any BSODs (never had even one in this program on pre-10 versions of Windows), and plays my Blu-Rays perfectly.

The problem is that ArcSoft had discontinued the development and support of their multimedia player in 2014, so this is the latest and last and final version and they won't make further patches anymore.

I don't know if the BSOD is caused by a bug in Windows 10 or a bug in TotalMedia Theatre, or some bugs in both products.

 

Question Info


Last updated June 18, 2019 Views 24,450 Applies to:

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 We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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To remove anything else that could be causing problems, I did the following: disabled CPU overclocking, installed clean Windows 10 build 10041 (Russian language, x64) from USB stick, downloaded latest updates to build 10049 (using Fast Ring), then after reboots downloaded more updates, rebooted again, then immediately installed Total Media Theatre 6, rebooted (the installer asked for reboot), launched unpatched version, it asked for activation code for TMT6, then it showed the main screen of a program - no BSODs. Next I installed a patch for TMT6 to latest version (I think the patch is necessary to play some newer Blu-Rays), rebooted again (the patcher asked to reboot too), then launched the TMT6 again - and it immediately crashed to BSOD!

I include minidump .dmp file, MSINFO32 .nfo file and Speccy spec .txt file (as advised on the page in your link) in the .zip archive:

http://s000.tinyupload.com/index.php?file_id=47742148769814219949

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AK

This was inconclusive.  Please run driver verifier to find the underlying issue.

These crashes were related to memory corruption (probably caused by a driver). 

Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless you want to.


If you are over-clocking anything reset to default before running these tests.
In other words STOP!!!  If you do not know what this means you probably are not


1-Driver verifier (for complete directions see our wiki here)

2-Memtest. (You can read more about running memtest here)


Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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After enabling Driver Verifier, the BSOD after launching TMT6 said something about DRIVER_VERIFIER_ERROR in ArcCtrl.sys

(After searching on the Internet, I have found that ArcCtrl.sys is a driver made by ArcSoft and installed by TMT6.)

Here is the new crash DMP made with Driver Verifier enabled:

http://s000.tinyupload.com/index.php?file_id=35240578586417241420

I haven't tried memtest yet...

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Have you seen the ArcSoft forum post:

ArcCtrl service

boorya:

Just found that this is ArcCtrl service causing system slow boot (up to 25 seconds) using windows perfornance log. Tried to change it`s start type to 02 and this worked - without breaking TMT6 functionality. The problem was ArcCtrl forced windows to wait for it`s initialization, but with the fix service is starting in parallel with other drivers, services, etc.
May be this would be usefull for someone. Registry file code to save as .reg file:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ArcCtrl]
"Start"=dword:00000002

Be carefull while editting windows registry. To restore original setting change
00000002 to 00000001

After installing your first version, check ArcCtrl.sys (591KB depending on version) and copy to desktop. The early version may work and is a smaller file. You can then update to last version. Rename the later version of ArcCtrl.sys (3238KB) and replace the early version. Even try to disable ArcCtrl.sys by renameing:

ArcCtrl.sy-

ArcCtrl.sy_

So it never loads...

Eric Ible ABC DE FGH IJK etc...
Amerture at work - Please mind the steps!

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Alex

ArcCtrl.sys is terminating the driver Related to mssmbios.sys System Management BIOS Driver from Microsoft Corporation.  Mssmbios.sys was updated March 25, 2015.  I suspect only the software developer will be able to fix this.  YOu may be forced to move to a different app

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I haven't tried to use a file from unpatched version yet, but if I completely rename the arcctrl.sys to arcctrl.sy_ and then after reboot the driver stops loading at startup, then the TMT6 does not even launch. It hangs in the process list for several seconds, then silently terminates without anything like main program menu appearing on the screen.

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I am running Windows 8.1 whilst do this check and although TMT6 did run after changing and or renaming ArcCtrl.sys. After reboot TMT6 won't load without it. I feel your pain.

All I've done now is:

Services:

ADExchange set to Automatic (Delayed Start)

Launch TotalMedia Theatre 6 Driver set to Automatic (Delayed Start)

Hopefully Microsoft will tweak their file mentioned by ZigZag.

Eric Ible ABC DE FGH IJK etc...
Amerture at work - Please mind the steps!

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Had a bit more of a play but only in a VM and this is what I've tried.

  • Install 6.0.1.123 (activate)(reboot if you like)
  • Copied installed folder to desktop (rename to prevent overwrite ot merge)
  • install 6.7.1.199 update
  • Copy that folder to desktop too

Try and run uTotalMediaTheatre6.exe from either folder. 6.0.1.123 may run theatre mode and 6.7.1.199 may lose Open drop down box.

Possibly to Fix MKV playback, rename CODEC folder in 6.0.1.123 then copy/move the CODEC folder from 6.7.1.199 to 6.0.1.123 (on desktop) and try playback.

Maybe as a 10 workaround, you could install and update then copy CODEC folder. Uninstall, then reinstall 6.0.1.123 and use the update CODEC folder within the install directory.

Same file with update CODEC folder.

May help for now.

I don't think 6.0.1.123 has Online Video Access like 6.7.1.199 has but seems to after CODEC update.

Eric Ible ABC DE FGH IJK etc...
Amerture at work - Please mind the steps!

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Have had, and still have the same problem with TMT6.7. Only solution (which works fine) is running the repair option on the installation menu which restores version 6.01.  This problem has been consistent with all insider builds. No problem with Windows 8.1.

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