2:15pm PST, April 11th
We have confirmed that all server publishing has completed and all users with supported devices are now able to connect and download the update software to Windows 10. If you have experienced this issue, please follow these steps:
- Ensure that your device is on the approved device list.
- Verify that you have installed the Windows Insider application and selected the Fast insider group. We have not yet published this new update to the Slow insider group.
- Reboot your device.
- Check for updates. Settings > phone update > (check for updates)
If you have completed those steps and are not being offered the update, please continue with the steps listed further below.
If you have made it to GDR2, but are not offered a subsequent update to the Win10 preview build, please first return to the Windows Insider app and re-enroll for the Insider Fast group. This will reboot your phone then you can return to settings and check for updates again.
If that still doesn’t get you moving forward (and you’re certain your phone is on the supported model list HERE), please help us by providing some information about your device and carrier.
1) Windows Insider app
2) Tap ... at the bottom right
3) Select About
4) Model & MOID
Just the Model and MOID information please. Taking a screenshot gives away your IMEI which isn’t awesome.