I got this error message: the feature you are trying to use is on a network resource that is unavailable click ok to try again [ETC]

When trying to install an update to iTunes or GarminExpressInstaller, time and time again. The error message is:

"the feature you are trying to use is on a network resource that is unavailable click ok to try again, or enter an alternate path to a folder containing the installation package"

When I locate the msi-installer and click it, I got other erro messages, like: "You cannot downgrade Garminexpress" or similar.

I use Win X now, build 10240.

Does anybody has a solution for this, 'cause it's starting to get really annoying.

 

Question Info


Last updated November 2, 2018 Views 6,621 Applies to:

Hi,

You can try to install the application in compatibility mode and check. You can follow the steps given below to install the application.

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

If you still face this issue I suggest you to contact on the links given below.

For iTunes

https://discussions.apple.com/community/itunes/itunes_for_windows

For Garmin Express Installer

http://www.garmin.com/us/support/

Let us know the status of the issue.

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Hi,

You can try to install the application in compatibility mode and check. You can follow the steps given below to install the application.

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

If you still face this issue I suggest you to contact on the links given below.

For iTunes

https://discussions.apple.com/community/itunes/itunes_for_windows

For Garmin Express Installer

http://www.garmin.com/us/support/

Let us know the status of the issue.

Hi,

it did not work. I tried the "solve compatibility problem (re-translation of this from Dutch). The installation *seemed* to go through, but at a certain moment, on what I thought was the finishing proces within the Apple-installation procedure, I got exactly the same error message.

It still said that the installation program couldn't find the iTunes6464.msi in the directory, while I was *looking*  at it in that directory.

Now - to say it mildly - I'm not a fan of iTunes, but it's not only an Apple/Windos thing:  it also occurs with Garmins Express Installer (of wich I'm not dependend, my updating of firmware can be done via alternative ways luckily)

Harry

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well, it still doesn't work. And tell you what: I really don't want to fiddle around with this sort of stuff. iTunes and Garmin Express are peculiar programs and not my favourites, but they are normal and accepted programs.

Microsoft, just make this work in Windows 10. This sucks big time!

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I have the same problem, but let me add a little.  I was running my Garmin Express software on Windows Version 8.1 and it worked fine.  I did the upgrade to Windows 10.0 and did not need to use the Garmin Express until recently when it told me there was an upgrade available.  There are no other choices.  You MUST do the upgrade to 4.1.8.0.  This is when I ran into the problem mentioned above:

The feature you are trying to use is on a network resource that is unavailable.

C:\ProgramData\Package Cache\{xxxxxxx}v4.0.20.0\. 

I have a laptop that I recently also upgraded from 8.0 to 10.0 and I was able to successfully load the new version of Garmin on that.  The difference is that the laptop did not have an older version of Garmin and therefore was able to load a brand new version.  This works fine on Windows 10. The root of the problem is that we can't uninstall the older version properly. 

Garmin support suggests that to fix this problem you first have to download and run an uninstall program shown below:

  1. Go to the web page: http://support.microsoft.com/mats/program_install_and_uninstall/1

Yet, when I tried to run it, it told me that it did not work on Windows 10. 

So here we are waiting for Microsoft to upgrade their own tools so that it will work on Windows 10.  I hope they are reading these posts and plan on doing something.

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Robert,

try to uninstall the old Garmin Express with Revo Uninstaller and let it scan your computer thoroughly. Perhaps that will get rid of everything concerning the old version of Garmin Express.

I will try this when I get back tot my PC myself, end of October, I'm currently touring the US.

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Hi Harry

Thanks for the advice.  I downloaded the Free version of Revo Uninstaller and ran it looking for Garmin Express.  It found all the files associated with it.  It also found a lot of files that were not associated to it so deleting all was not an option.  I noticed that most of the files containing the name Garmin were in bold.  So I decided to delete all those that were bolded whether they had the name Garmin or not.  It was the right decision.  It also found files that were "left-over."  I deleted those also. 

After rebooting I tried to run the install of Express and it failed, but it failed in another place.  It failed on trying to find the file associated with  "Garmin Express Tray".  I ran Revo again using "Garmin Express Tray" under forced uninstall.  I went through the same procedure as above for all the files found. 

After rebooting I tried to reload it again and it seemed to go a little further.  This time it failed on a file called "Elevatedinstallerinstaller.msi.  Needless to say I re-ran Revo using the name "Elevated Installer" and deleted all files that Revo found in bold. 

I rebooted again and ran the install package for Express.  This time it finished without an error. 

It was a little risky deleting these files, but it paid off.  The program runs well and once again we bailed out Microsoft. 

THANKS VERY MUCH FOR YOUR HELP HARRY.  HOPE YOU ENJOY YOUR TOUR. 

BOB

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Bob,

glad to hear about that. I'll try it later this month. Revo has bailed me out several times and keeps my PC clean. I got it as a tip also and use it on all my Windows machines. Worth the few bucks.

Thanks for your tip about uninstalling on an used machine.

Just toured the Badlands SD: worth a visit ;-)

regards,

Harry

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This is from Garmin's website and it worked for me.

https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B0b668180-4b8e-11de-f35c-000000000000%7D

To resolve this issue:
1.Go to http://support.microsoft.com/mats/program_install_and_uninstall/ and click the Run now button1◦Windows 10 - Download the application using this direct link: http://go.microsoft.com/?linkid=9779673

2.Click Run in Internet Explorer or download then open MicrosoftFixit.ProgramInstallUninstall.RNP.Run.exe1

3.Click Accept in the license agreement

4.Follow the provided instructions to select and uninstall the particular application◦When uninstalling Garmin Express select:◦Garmin Express
◦Garmin Express Tray
◦Elevated Installer
◦Garmin Update Services (skip if not present)
◦ANT Drivers Installer x64

◦This program will need to be run again for each item on the list to be uninstalled

Once the Microsoft Fix it utility is complete, download and install the desired application from the Garmin software page.

This will resolve MSI-related issues when installing or updating Garmin applications.

1This software is third-party and not created by Garmin. The software is licensed and created by Microsoft.

Rich

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Rich,

Thanks, this did the trick. I also tried to get a sollution on my countries gps/Garmin forum, but to no avail. I posted this there now, hoping to help more people with this problem.

Harry

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This is from Garmin's website and it worked for me.

https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B0b668180-4b8e-11de-f35c-000000000000%7D

To resolve this issue:
1.Go to http://support.microsoft.com/mats/program_install_and_uninstall/ and click the Run now button1◦Windows 10 - Download the application using this direct link: http://go.microsoft.com/?linkid=9779673

2.Click Run in Internet Explorer or download then open MicrosoftFixit.ProgramInstallUninstall.RNP.Run.exe1

3.Click Accept in the license agreement

4.Follow the provided instructions to select and uninstall the particular application◦When uninstalling Garmin Express select:◦Garmin Express
◦Garmin Express Tray
◦Elevated Installer
◦Garmin Update Services (skip if not present)
◦ANT Drivers Installer x64

◦This program will need to be run again for each item on the list to be uninstalled

Once the Microsoft Fix it utility is complete, download and install the desired application from the Garmin software page.

This will resolve MSI-related issues when installing or updating Garmin applications.

1This software is third-party and not created by Garmin. The software is licensed and created by Microsoft.

This also worked for me!  Thanks!

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