14342.1001 - Stuck at Windows Screen After Install (Mobile)

Hello Insiders,

We are seeing reports of users getting stuck at the Windows logo screen after the post-install reboot for build 14342.1001.  We're actively looking into this issue.

Workaround:  although much longer than usual, waiting 30-40 minutes at the Windows logo screen allows the device proceeds as normal with data migration and finishing the install.

If you hit this issue, please wait this extended time and allow the install to complete.  It is also recommended to plug your device into a charger to help prevent excessive battery drain while the update process completes.

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*edit* 2016.05.16 @ 19:50 PST

For some users, waiting 30-40 minutes didn't complete the install.  Looks like forcing a reboot will help in this situation.  If you have waited and the install did not continue, do the following:

  • Hold the Power + Volume Down keys for 11 seconds
  • The device will vibrate and reboot
  • Allow the device to reboot
  • Device should continue with installation
  • If the device again stops at the Windows logo screen, please leave the device connected to a charger and wait

This bug, while a bit painful to work through, does not break your device.  Please be patient during this update and your device will complete it as expected.

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We'll post continued updates in this thread as needed.

Thank you,
Jason

 

Discussion Info


Last updated February 12, 2019 Views 7,837 Applies to:

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Cannot say I waited that much time, but tried to reset the phone. Reset failed so had to use WDRT. You may see the screen I posted below, but don't worry-WDRT detected my phone correctly & was able to resintall.
Have A Nice Day!

Makes sense.  WDRT didn't recognize the OS version as the install didn't finish, but still knew which device it was.  Expected behavior, glad that it is validated with this scenario.  Thank you for working through this!

- Jason

It restarted now twice with a span between of 15-25 minutes and the third attempt still on the Windows logo, i was maybe ot fast to restart it manually?! I mean switched off/on. Is the devices getting powered if its connected to AC in this state?!

I tried restarting my phone a couple of times before it fixed itself by holding power and volume down. It didn't work, didn't seem to do any good or harm.

Then I just left it for around 30 minutes and it automatically restarted to the migration process.

I leaved it also now when i saw this post here and it restarted on its own again and still on the Windows logo.

Can you try the following:

- Hold Power + Volume Down for 11 seconds

- This forces a reboot of the device

- Allow the device to boot (will likely get "stuck" again at Windows logo)

- Wait the extended time period to see if the install completes.

Please try this and post back with your results.

My Lumia 640 is stuck at the logo screen for almost 45 minutes now...should I wait any longer or use WDRT? Help!

Thanks.

Update: Hold Power + Volume Down for 11 seconds worked for me. Got the 'Migrating ...' and now I am on 14342!

BOY HOWDY!  Yep, it hit me too.  In fact, I thought I had bricked it and plugged the 950 XL into the computer to run WDRT.  I noticed.

After the GEARS finished the screen went black and nothing happened for about 5 minutes.

Then I plugged it in wondering, if the battery was too low--yet it was at 90+ before I started the download.

I noticed when you plug it in 0r unplug it, the windows logo "flashes" for a second or so.

Fortunately for me while the WDRT restore file was downloading I noticed the "We're getting there... it will be worth the wait.".   I unplugged the phone from the PC before WDRT finished the download.

Jason, I had real problems with installation with the early builds, resets to production, upgrade hangs etc.  However, the last couple of months have gone quite well with the installation both on the phone and the PC.

30 - 40 minutes is a long time to hold your breath.  Hey, Tweetium works, so I'm a happy camper.

Hola señor GabeAul, el motivó de esté mensaje es para pedirle encarecidamente si puede poner en la lista de dispositivos el Lumia 1020 por favor, le prometí a mi hijo qué iban a poner a disposición la actualización
On a Lumia 735 - After 38 minutes. it rebooted automatically. When it came back up it is once again at the blue windows logo screen.

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