Windows Image Acquisition (WIA) Service Error 1061 - Cannot Stop this service?

Hello,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family.

From the description of the issue, I understand that Windows Image Acquisition Service won’t resume.

I would recommend you to try the below suggested methods and see if it helps resolve the issue.

Method 1: System File Checker

Try to can run the System File Checker (SFC) tool and see if it helps to resolve the issue. SFC tool repairs missing or corrupted system files along with Windows services.                                     

Refer to: https://support.microsoft.com/en-us/kb/929833

Method 2: DISM Commands

Fix Windows corruption errors by using the DISM.

Refer to:  https://support.microsoft.com/en-us/kb/947821

Method 3: Creating a new user profile

If the above recommendations fails to help, try to create a new user profile, and see if the issue is persists.

Refer to: http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8

(Note: Also applies to Windows 10)

Please keep us posted on the status of the issue. If it still persists, we would be happy to help you further.

Thank You.

I am afraid the above did not work for me

SFC found no violations

DISM is clearly marked for IT specialists - I am a home user

create a new user profile - I have three profiles on the machine are you seriously suggesting recreating all three? Can you at least provide information on how to transfer my data over to the new profile and delete the old one?

This is a really common problem, is there a proper fixed planned?

Hi,

Thank you for posting your reply. We apologize for the delay in response.

I suggest you to check if the issue persists in a Clean Boot state. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

* Place the computer in a Clean Boot and check if the issue is occurring due to any third party programs.

Follow the link to view the steps to perform Clean Boot:

https://support.microsoft.com/en-us/kb/929135

Disclaimer:  Start the computer in normal mode refer the section, "How to reset the computer to start normally after clean boot troubleshooting" from the link above.

Hope this helps. Keep us posted on the status for further assistance. 

Hi,

Thank you for posting your reply. We apologize for the delay in response.

I suggest you to check if the issue persists in a Clean Boot state. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

* Place the computer in a Clean Boot and check if the issue is occurring due to any third party programs.

Follow the link to view the steps to perform Clean Boot:

https://support.microsoft.com/en-us/kb/929135

Disclaimer:  Start the computer in normal mode refer the section, "How to reset the computer to start normally after clean boot troubleshooting" from the link above.

Hope this helps. Keep us posted on the status for further assistance. 

 

Hello, I performed a clean boot and have exactly the same problem, namely when I try to stop WIA I get error message 1061- service not accepting control messages

Hi,

Thank you for posting your reply. We apologize for the delay in response.

I suggest you to perform a Repair in-place upgrade using Windows 10 ISO by following the steps provided in the link below and check for status.

How to: perform a repair upgrade using the Windows 10 ISO file

Hope this helps. Keep us posted on the status for further assistance.

Hi,

Thank you for posting your reply. We apologize for the delay in response.

I suggest you to perform a Repair in-place upgrade using Windows 10 ISO by following the steps provided in the link below and check for status.

How to: perform a repair upgrade using the Windows 10 ISO file

Hope this helps. Keep us posted on the status for further assistance.

Hello

Thank you for this. Two things, 1. the MS page you sent me to no longer reflects the link to the ISO file. I gave it a go anyway and 2. got this error message. What do I do now?

Hi,

Thank you for getting back to us with the status.

I suggest you to follow the steps provided below and then run the Tool.

• Disable your Antivirus utility before attempting the upgrade.
• Restart a few times and try again.
• Disable General USB Devices
• If you have any external devices attached to the machine, disconnect them.

Hope this helps. Keep us posted on the status for further assistance.

Hi,

Thank you for getting back to us with the status.

I suggest you to follow the steps provided below and then run the Tool.

• Disable your Antivirus utility before attempting the upgrade.
• Restart a few times and try again.
• Disable General USB Devices
• If you have any external devices attached to the machine, disconnect them.

Hope this helps. Keep us posted on the status for further assistance.

Well I did all that and got this error message, which is exactly the same as the previous error message.

Hi,

Thank you for updating on the status. We apologize for the delay in response.

I suggest you to refer the post by Andre Da Costa from the link provided below and check if it helps.

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/error-code-0x800704dd-0x90016-during-windows-10/da6953e7-b6ec-4b62-a0b8-7b785b907e06 

Also, refer the link below:

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/error-code-0x800704dd-0x90016-unable-to-download/61b4ca90-e6ff-4a2e-942f-fc29135a28df 

Hope this helps. Keep us posted on the status for further assistance.