Turning off Bluetooth radio sometimes results in freeze, crash, or reset [Builds>14370]

Hello Everybody,

Thanks to your feedback we've found an issues that when Bluetooth is turned off, the phone crashes, freezes, or resets. There are two ways to hit this.

  1. Turning Bluetooth off through the toggle in the Settings App
  2. Turning Bluetooth off via Quick Action toggle

If the phone's UI freezes, this is because the UI is waiting for the radio to be turned off in the background. Leave it for a minute, and the phone should recover. If not, you will need to reset your phone to recover.

We apologize for any inconvenience this may cause and are actively working on a fix and servicing it as soon as possible. If you have hit this, please file feedback through the Feedback Hub.

-Steven [MSFT]

 

Discussion Info


Last updated February 13, 2019 Views 6,972 Applies to:

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Bluetooth on build 14390 also crashes when using Maps guided direction in car, and also when there are multiple devices connected, Cortana is affected substantially by this in her ability to clearly listen.  If you switch off the Bluetooth music device then Cortana hears clearly and responds immediately.  I think this is all part of the one issue.
I have had this issue for the last few months now. Would be great to see it fixed. Bluetooth has been a HUGE headache since moving to Win10m

20+ builds so far since 14370, currently we have 14393 and the fix is not applied. i know this is not a critical issue, but annoys many of us, Insiders. keep it in mind please.

Michal (an Insider form the very beginning).

I'm having issues with connecting to music with my band when I am streaming music from my 950 XL to a speaker via blue tooth. I can connect to my music if I'm playing the music on the speaker of my phone or via wired headphones no problem. Speaker quality had significantly degraded as well.
hey are you working for lumia 1520 battery

Hello Everybody,

Thanks to your feedback we've found an issues that when Bluetooth is turned off, the phone crashes, freezes, or resets. There are two ways to hit this.

  1. Turning Bluetooth off through the toggle in the Settings App
  2. Turning Bluetooth off via Quick Action toggle

If the phone's UI freezes, this is because the UI is waiting for the radio to be turned off in the background. Leave it for a minute, and the phone should recover. If not, you will need to reset your phone to recover.

We apologize for any inconvenience this may cause and are actively working on a fix and servicing it as soon as possible. If you have hit this, please file feedback through the Feedback Hub.

-Steven [MSFT]

Turn off the radio from setting>>privacy. Toggling Bluetooth won't freeze the phone.
Still freezes, unfortunately.

Thanks Steven, forgot to mention that we came to this post from the Feedback Hub with a link to this post.  I am quite sure we have all posted the issues in the Feedback Hub but, alas, there has been no reply or acknowledgement until this release (14393)

Ian T

I'm pretty sure some feedback coming from Insiders is ignored and not commented by MS. In Poland we are waiting for adding Polish speech package to the system, allowing us to use speech commands in applications like navigation and so on. We asked for it in Feedback Hub, but didn't get any response from Microsoft on this.

I'm having issues with connecting my 930 to Garmin VivoActive watch

the Bluetooth connection works is unstable

VidarH

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