Surface Pro 3 - Build 14257 - Headphone Audio All Garbled

Audio is totally garbled (sounds as though there are channels missing and what is there is phasing in and out) while attempting to listen through my headphones (the headphones are fine - tested on several other devices and sound great).  This happens regardless of the program running - whether it's video or music.  I don't recall this being a known issue with Build 14257 but perhaps I missed it?  Is there a workaround or fix for this issue?

Hi Merrill,

 

Welcome to Microsoft community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

 

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below method.

  1. Press Windows key + R and click on Control Panel.

  2. Click on View by: category and click on Small icon.

  3. Now click on troubleshooting and click on Hardware and Sound.

  4. Click on Playing Audio and Click on Next button.

  5. Follow the onscreen instruction to complete the audio troubleshooter.

 

Also, I recommend you to install all the Windows update.

 

Please visit the below link for more information.

http://www.microsoft.com/surface/en-us/support/hardware-and-drivers/sound-volume-and-speakers?os=windows-10

 

Hope it helps. Keep posting us with the status we will be glad to help you.

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The Audio Playback Troubleshooter didn't help.  It switched my audio driver to a generic Microsoft one and still the audio playback through my headphones is distorted and garbled to the point of being completely useless.  Audio playback through the headphone jack has always been crystal clear and great until this build (14257).

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Question Info


Last updated May 18, 2018 Views 58 Applies to: